Very helpful. Kept me informed leading up to the delivery of my car.
Lauren, Carparison
9th July 2024
Good afternoon - thank you for taking the time to leave this review, we're so pleased you had a positive experience with us! If you need anything in the future, please do get in touch. Best wishes, Lauren.
Perfect customer service
Communication was frequent and clear. Thrre were named advisors to answer questions. The delivery date was quick one the paperwork was all clear.
Jasmine, Carparison
29th July 2024
Thank you so much for your kind feedback and five stars! The team are delighted to have been able to help and we all wish you many happy miles in your new car! Best wishes, Jasmine
I’m still waiting for my car . No one can tell me when I’m going to receive
There is an issue with my car that needs resolving and therefore cannot be supplied, however the work hasn’t been authorised. No one can tell me when this will be sorted.
Lauren, Carparison
14th June 2024
We’re so sorry for the delay in being able to deliver your second car. The dealership are still waiting on the manufacturer to approve a warranty claim in order to fix the interior issue raised during the pre-delivery inspection. We completely understand your worry and frustration, and I want to reassure you that we are doing all we can to push for a resolution as quickly as possible. Our priority is ensuring the vehicle arrives with you in perfect condition, and we’ll continue to keep you informed with any information we get from the supplying dealer. Please do be in touch with me on the details you have if I can do anything further in the meantime, and please accept our apologies once again. Best wishes, Lauren.
Highly recommend. Best customer experience
5 stars from start to finish - seriously impressive customer service - professional, courteous, knowledgeable.
Jasmine, Carparison
29th July 2024
Thank you for your kind feedback and five stars - it means a lot! We're so glad to have been able to help and we wish you many happy miles in your new car! Best wishes, Jasmine
Happy feeling
Absolute professional from start to finish, the whole experience was pleasurable, the Ora 03 is just the vehicle we needed, thank you , Lynn & Ken.
Jasmine, Carparison
29th July 2024
Good morning Ken, thank you so much for sending through your feedback, we're so glad that you're enjoying your new Ora 03 and all wish you many happy miles of motoring! Best wishes, Jasmine
Really happy with Chris Bagwell and his prompt support through out the process.
Courtney, Carparison
29th July 2024
Good morning, thank you very much for your kind review. The team are delighted to hear your comments! All the best, Courtney
Brilliant Service - Clear Communication
Brilliant from start to finish. Clear communication and already talking about another vehicle.
Courtney, Carparison
29th July 2024
Thank you so much for taking the time to leave us such a lovely review - we are delighted that you're happy with your Carparison experience. Wishing you many miles of happy motoring! Best wishes, Courtney
Efficient and helpful service
A good deal on a pre-registered Tuscon. Costs as advertised and paperwork all completed pretty painlessly. Car delivered in as new condition in timescale that suited me.
Lauren, Carparison
9th July 2024
Thank you for taking the time to leave this review, your kind words are very much appreciated. Happy driving! All the best, Lauren.
This is my third lease and this broker has been top notch
Carparison managed to provide the quote and deal with everything over email and digitally. As I was abroad when I secured the lease. They even honoured a reduced price after I signed the order form as I saw it dropped on their website. Everything was painless, smooth and clear.
I called the customer experience team to arrange delivery and that was also really pleasant. Would recommend them to anyone. This is my third lease and this broker has been top notch.
Lauren, Carparison
9th July 2024
Hi Karolis - thank you so much for leaving this excellent review. We're so pleased you've had a good experience and your kind words really do go a long way. Myself and Cian are thrilled with your response! If you need anything in the future, please do get in touch and we'll be happy to help. Best wishes, Lauren.
Absolute shambles
Absolute shambles. Signed for the car mid April to be delivered early May. A car was finally delivered yesterday but it was not the one I had originally signed for. Fobbed off with so many excuses, and after many hours on the phone chasing them up, and many hundreds of pounds spent on hire cars in the interim, I just decided to take another car they said they had in stock to put an end to this stressful saga. They were all very polite on the phone and have offered a tiny bit of compensation (not that I’ve received it yet!) which is why I’ve given them one star rather than none.
Charlotte, Carparison
6th June 2024
Good Morning Sarah, I want to take this opportunity to say how sorry we are again for the delay in getting you your new car and can completely understand your frustration. My team are in the process of arranging your £400 compensation so this will be with you in the next few days. We are disappointed that the dealer couldn’t fulfil the original order of the grey car and are still waiting for clarity on what happened – which we will continue to investigate. I can see our team were in frequent contact to provide the information we had. But the circumstances were far from ideal and we know how stressful and inconvenient delays can be, and we thank you for working with us to transfer to your blue car instead. We’ll continue to use your feedback to do better. Our apologies once again, Charlotte
Excellent
Very efficient and responsive service
Lauren, Carparison
9th July 2024
Hi Marcus, thank you for leaving such a lovely review. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Simple
Everything worked well good communication
Jasmine, Carparison
29th July 2024
Good morning William, thank you for your five stars - we really appreciate it! From all of us, we wish you many happy miles in your new car! Best wishes, Jasmine
Great service
Great service from initial call back from Simon through to post delivery with Lauren
Lauren, Carparison
9th July 2024
Hi Ken, thank you so much for taking the time to leave this review - Simon and I are so pleased to hear you had a good experience with us. We wish you all the best for the future - if you need anything, you know where to find us! Best wishes, Lauren.
Just use this company... they're great!
Great explanation of process, good pricing structure, excellent customer service from Jasmine. Prob with finish on car upon delivery, Jasmine conveyed this to the delivering dealer and resolved.
Jasmine, Carparison
1st August 2024
Thank you so much for your kind review. I'm thrilled that you were happy with our service and hope that the car is treating you well! All the best, Jasmine
Prompt and complete answers to all of my questions very efficient service!
Very impressed with the speed of all responses. Highly efficient and all paperwork completed effectively. The service was exemplary throughout the process with help available at any point along the way. Many thanks to Simon & Jasmine
Jasmine, Carparison
29th July 2024
Good morning, thank you so much for your kind 5 star review! Myself and Simon are thrilled to hear your feedback and we're wishing you many happy miles of motoring in your new vehicle! Best wishes, Jasmine
Got the car I wanted.
They delivered in the end. The staff were very helpful.
Kirsty Fallon, Carparison
3rd June 2024
Thank you for taking the time to leave us a review. We hope you're enjoying your lovely new car and do let us know if we can be of any further help. Best wishes, Kirsty
Super service and excellent communication
Supportive from start to end
Lauren, Carparison
9th July 2024
Thank you so much for leaving such an excellent review, myself and Ben are so pleased you had a great experience with us. All the best, Lauren.
Quick to get into contact with them. Quick and easy process.
Lauren, Carparison
9th July 2024
Thank you for your review, we really do appreciate it - we put a lot of work into making the process as easy as possible for our customers, so it's really great to hear that this has shown on your side! If you need anything from us in the future, please do let me know. Best wishes, Lauren.
Speedy service
Very speedy and great service would use again.
Lauren, Carparison
9th July 2024
We're so pleased you had a good experience with us at Carparison, and we really appreciate you taking the time to leave this review. Happy driving! All the best, Lauren.
Professional and efficient
Professional, courteous and informative experience with friendly staff
Lauren, Carparison
9th July 2024
Thank you for leaving this review! I hope everything is going well with the vehicle. If you need anything from us in the future, please do get in touch. Best wishes, Lauren.
