Professional Friendly Personal
Professional and friendly service. Personal interactions are appreciated. Plenty of comms pre and post the agreement being finalised. Overall the experience this far has been very straight forwards and worry free.
Jasmine, Carparison
29th July 2024
Good morning Fraser,, thank you so much for your kind 5 star review! The team are delighted to hear your feedback and we are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Jasmine
Very helpful, clear and responsive
Excellent responsive service
Courtney, Carparison
29th July 2024
Thank you for taking the time to leave this review, we really appreciate the feedback. If you have any queries in the future, please do get in touch and we'll be happy to help. All the best, Courtney
Very helpful
I found Carparison easy to work with. They kept me informed with the progress of the lease I took out and sent me very useful information upon collecting the vehicle. (checking the vehicle over and making sure everything is in order before driving away).
Courtney, Carparison
17th July 2024
Good afternoon - thank you for taking the time to leave such a lovely review, its very much appreciated. We're so happy you're pleased with your Carparison experience. If you need anything in the future, please get in touch - otherwise, happy driving! All the best, Courtney
good friendly butprofessional operation
All good from start to finish
Courtney, Carparison
17th July 2024
Thank you for taking the time to leave this great review, were pleased your order went smoothly. Happy driving! All the best, Courtney
Easy, so so easy
Everything was easy and correct. It took no effort throughout the entire process with plenty contact. Delivery time was great too.
Courtney, Carparison
29th July 2024
Hi Mark, thank you for taking the time to send us some feedback, your kind words are very much appreciated. Happy driving! All the best, Courtney
Good service
Service was good
Courtney, Carparison
17th July 2024
Thank you for this great 5* review - I'm so glad you had a good experience with Carparison. I hope you're enjoying your new car. If you need anything in the future, please do get in touch. Best wishes, Courtney
Outstanding service all the way through
Great ££ deal on the car. And Carparison’s communication was fantastic - everything was explained every step of the way, nothing was too much trouble and no details were left to chance. And every promise made was fulfilled in terms of delivery etc. Even the delivery driver was amazing. It was honestly the easiest transaction I have ever made.
Jasmine, Carparison
1st August 2024
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine
helpful would recommend them
Lauren, Carparison
9th July 2024
Hi Phil - thank you so much for your kind review, we're so pleased you had a positive experience with us. I hope the car is treating you well. All the best, Lauren.
Smooth and efficient service
Great experience - even with hiccups outside of their control.
Courtney, Carparison
17th July 2024
Good afternoon - thank you so much for leaving us this review, your kind words are very much appreciated. We are very sorry that you experienced a delay with your delivery and we hope that you are happy with the vehicle. Happy Driving! All the best, Courtney
Good experience
Quick personal and candid response.
Courtney, Carparison
17th July 2024
Good afternoon - thank you for taking the time to leave this lovely review, we really appreciate the feedback. Happy driving! All the best, Courtney
Superb service.
Great customer service, kept me informed during whole process, everything was explained well and set out in easy to follow steps.
Jasmine, Carparison
1st August 2024
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Excellent
Efficient and easy to deal with
Lauren, Carparison
9th July 2024
Good afternoon - thank you for taking the time to leave this review, we really do appreciate it. Wishing you all the best for the future! Thank you again, Lauren.
Great service and fast
I found Carparison when it was offering an extremely cheap leasing offer for a car I was interested in. For the most part, the customer service was tiptop from Jasmine and Simon. Delivery, though delayed due to things out of their control, was quicker than I anticipated. They even made up for the delay by offering me an alternative (loan car / taxi reimbursements).
However, my initial interactions with the sales advisor were a bit rocky… when it came to the point of asking me for information for the finance application over the phone, he was a bit patronising and I was almost ready to pull out after the call ended, but didn’t want to because the price offer was the best there was. Made a comment about how he doesn’t know if I’ll pass the credit check because of my address history, exclaimed after I answered his questions about my current finances, and though I requested to check my details before it was sent off, he read out to me half of what I told him and was rushing me to submit it. I emailed afterwards to express my upset but via email he’s polite. I wanted to enquire about other colours but had to ask my husband to speak on my behalf because I dreaded his patronising tone. I must give him credit for helping me with getting as close to the colour I wanted though in the end, thank you for that.
Charlotte, Carparison
27th June 2024
Thank you so much for your feedback and your kind four stars. While we’re pleased you were happy with the service, we’re so sorry that your application experience was far less than perfect. We have reviewed the call in question and, alongside your comments, have provided additional training to the team as a result. You feeling patronised and preferring not to speak directly with us is exactly the opposite of what we aim to achieve, so I want to reassure you that we have taken this seriously and thank you for bringing it to our attention. We hope you continue to love your new car and we hope we can be of assistance in future. Best wishes Charlotte
smooth and easy
smooth from start to finish
Lauren, Carparison
9th July 2024
Hi Ben - thank you for taking the time to leave this review, we really do appreciate it. Happy driving! All the best, Lauren.
Very helpful customer service on the end of the phone kept me upto date with everything .
The man who dropped my car off was very helpful
Lauren, Carparison
9th July 2024
Hi Joanne, thank you so much for taking the time to leave this review. We're so pleased your had a good experience with us! Happy driving! Best wishes, Lauren.
Excellent all round. Lacking in information on how to return wet signed documents.
Jasmine, Carparison
1st August 2024
Thank you so much for your feedback, we are thrilled you enjoyed your experience with us! We will take your feedback on board regarding the manual finance documents process. We hope you enjoy your new vehicle! Best wishes, Jasmine
Excellent service!
Managed to find finance for two vehicles for our new company where others had failed. Chris in particular was extremely helpful and kept in regular contact throughout the process.
Courtney, Carparison
17th July 2024
Good Afternoon, thank you for taking the time to leave this lovely review, were so pleased you had a positive experience with us! If you need any assistance in the future, please do get in touch and myself and Chris will be happy to help. Best wishes, Courtney
Very competitive quotes, Excellent Service & Communication
Very Attentive. Spot on communication. Jasmine has been incredibly helpful. Keep hold of her, she's a tremendous asset to your business.
Jasmine, Carparison
1st August 2024
Thank you so much for the glowing review, Steve! I'm so glad that you were happy with the service, it was a pleasure to assist you and I hope I can help you again in the future. Enjoy your new vehicle! Best wishes, Jasmine
Efficient, friendly and informative service throughout
Excellent and informative customer services
Jasmine, Carparison
29th July 2024
Thank you so much for your kind words, Karen. The Carparison team are thrilled to hear your feedback and we look forward to assisting you in the future if you need us. We're all wishing you many happy miles of motoring! Best wishes, Jasmine
Very helpful. Kept me informed leading up to the delivery of my car.
Lauren, Carparison
9th July 2024
Good afternoon - thank you for taking the time to leave this review, we're so pleased you had a positive experience with us! If you need anything in the future, please do get in touch. Best wishes, Lauren.
