Efficient and helpful service
A good deal on a pre-registered Tuscon. Costs as advertised and paperwork all completed pretty painlessly. Car delivered in as new condition in timescale that suited me.
Lauren, Carparison
9th July 2024
Thank you for taking the time to leave this review, your kind words are very much appreciated. Happy driving! All the best, Lauren.
This is my third lease and this broker has been top notch
Carparison managed to provide the quote and deal with everything over email and digitally. As I was abroad when I secured the lease. They even honoured a reduced price after I signed the order form as I saw it dropped on their website. Everything was painless, smooth and clear.
I called the customer experience team to arrange delivery and that was also really pleasant. Would recommend them to anyone. This is my third lease and this broker has been top notch.
Lauren, Carparison
9th July 2024
Hi Karolis - thank you so much for leaving this excellent review. We're so pleased you've had a good experience and your kind words really do go a long way. Myself and Cian are thrilled with your response! If you need anything in the future, please do get in touch and we'll be happy to help. Best wishes, Lauren.
Absolute shambles
Absolute shambles. Signed for the car mid April to be delivered early May. A car was finally delivered yesterday but it was not the one I had originally signed for. Fobbed off with so many excuses, and after many hours on the phone chasing them up, and many hundreds of pounds spent on hire cars in the interim, I just decided to take another car they said they had in stock to put an end to this stressful saga. They were all very polite on the phone and have offered a tiny bit of compensation (not that I’ve received it yet!) which is why I’ve given them one star rather than none.
Charlotte, Carparison
6th June 2024
Good Morning Sarah, I want to take this opportunity to say how sorry we are again for the delay in getting you your new car and can completely understand your frustration. My team are in the process of arranging your £400 compensation so this will be with you in the next few days. We are disappointed that the dealer couldn’t fulfil the original order of the grey car and are still waiting for clarity on what happened – which we will continue to investigate. I can see our team were in frequent contact to provide the information we had. But the circumstances were far from ideal and we know how stressful and inconvenient delays can be, and we thank you for working with us to transfer to your blue car instead. We’ll continue to use your feedback to do better. Our apologies once again, Charlotte
Excellent
Very efficient and responsive service
Lauren, Carparison
9th July 2024
Hi Marcus, thank you for leaving such a lovely review. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Simple
Everything worked well good communication
Jasmine, Carparison
29th July 2024
Good morning William, thank you for your five stars - we really appreciate it! From all of us, we wish you many happy miles in your new car! Best wishes, Jasmine
Great service
Great service from initial call back from Simon through to post delivery with Lauren
Lauren, Carparison
9th July 2024
Hi Ken, thank you so much for taking the time to leave this review - Simon and I are so pleased to hear you had a good experience with us. We wish you all the best for the future - if you need anything, you know where to find us! Best wishes, Lauren.
Just use this company... they're great!
Great explanation of process, good pricing structure, excellent customer service from Jasmine. Prob with finish on car upon delivery, Jasmine conveyed this to the delivering dealer and resolved.
Jasmine, Carparison
1st August 2024
Thank you so much for your kind review. I'm thrilled that you were happy with our service and hope that the car is treating you well! All the best, Jasmine
Prompt and complete answers to all of my questions very efficient service!
Very impressed with the speed of all responses. Highly efficient and all paperwork completed effectively. The service was exemplary throughout the process with help available at any point along the way. Many thanks to Simon & Jasmine
Jasmine, Carparison
29th July 2024
Good morning, thank you so much for your kind 5 star review! Myself and Simon are thrilled to hear your feedback and we're wishing you many happy miles of motoring in your new vehicle! Best wishes, Jasmine
Got the car I wanted.
They delivered in the end. The staff were very helpful.
Kirsty Fallon, Carparison
3rd June 2024
Thank you for taking the time to leave us a review. We hope you're enjoying your lovely new car and do let us know if we can be of any further help. Best wishes, Kirsty
Super service and excellent communication
Supportive from start to end
Lauren, Carparison
9th July 2024
Thank you so much for leaving such an excellent review, myself and Ben are so pleased you had a great experience with us. All the best, Lauren.
Quick to get into contact with them. Quick and easy process.
Lauren, Carparison
9th July 2024
Thank you for your review, we really do appreciate it - we put a lot of work into making the process as easy as possible for our customers, so it's really great to hear that this has shown on your side! If you need anything from us in the future, please do let me know. Best wishes, Lauren.
Speedy service
Very speedy and great service would use again.
Lauren, Carparison
9th July 2024
We're so pleased you had a good experience with us at Carparison, and we really appreciate you taking the time to leave this review. Happy driving! All the best, Lauren.
Professional and efficient
Professional, courteous and informative experience with friendly staff
Lauren, Carparison
9th July 2024
Thank you for leaving this review! I hope everything is going well with the vehicle. If you need anything from us in the future, please do get in touch. Best wishes, Lauren.
Excellent and easy
First time getting a private lease vehicle very informative and helpful, great speed of contact before and after completion all questions answered fast and politely.
Courtney, Carparison
29th July 2024
Hi Steve, thank you so much for taking the time to leave this review. We're so happy you're pleased with your Carparison experience. Happy Driving! All the best, Courtney
Great service from start to finish, kept me informed and updated every step of the way. Would definitely recommend.
Lauren, Carparison
9th July 2024
Thank you for leaving such a lovely review, we really do appreciate it. I'm glad your journey with us went well! If you need anything in the future, please do get in touch. All the best, Lauren.
A straightforward leasing agreement
Excellent communication and helpful customer service team. The process from initial query to vehicle delivery was dealt with swiftly and accurately.
Courtney, Carparison
29th July 2024
We really appreciate you taking the time to leave this review and we're so pleased your journey with us was successful. If you need anything from us in the future, please do get in touch with myself or Ben and we'll be happy to help. Best wishes, Courtney
First rate service
Agent was excellent and made the process easy. This is the second car the I’ve had from them and couldn’t be happier
Kirsty Fallon, Carparison
3rd June 2024
Thank you for your kind review and 4 stars - we're so pleased to hear that you're happy. Enjoy your new car! Best wishes, Kirsty
The staff were all very good and pretty responsive. Only issue I had was in getting the lease signed using the lease company electronic sign off system which proved problematic and slowed the process down for about a week, however this wasn't the fault of the Carparison team.
Kirsty Fallon, Carparison
3rd June 2024
Thank you for your valued feedback. We're sorry that you experienced issues with your lease documents, and really appreciate your understanding with these. We hope you’re enjoying your new car! Best wishes, Kirsty
Excellent
Great service
Jasmine, Carparison
1st August 2024
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Efficient and professional
All good so far … would use them again for additional vehicles
Lauren, Carparison
9th July 2024
We really appreciate you taking the time to leave this review and we're so pleased your journey with us was successful. If you need anything from us in the future, please do get in touch with myself or Anthony and we'll be happy to help. Best wishes, Lauren.
