Reviews

Thank you for taking the time to leave this review, your kind words really do go a long way. I hope the car is treating you well, however if you need anything in the future, please do let me know. Many thanks, Lauren.

Thank you for your kind and thoughtful feedback. Having reviewed your timeline, I can see your original enquiry was on an offer that the funder ended before we could secure a quote for you - which, while unavoidable, is understandably disheartening. Thank you for bearing with us while we found you an alternative! It is important that you are fully comfortable with your new car. If this wasn't sufficient at vehicle handover, we are happy to request additional support from the supplying dealership. If that is of interest, please reach out to us at [email protected] and we will see what we can do! Thanks again for your patience and understanding - we're all wishing you many happy miles in your lovely, new ORA. Best wishes, Sarah

Thank you so much for sharing your feedback and for such a kind review in light of a dissatisfying delivery experience. We appreciate you letting us know as the vehicle was listed as clean on the delivery paperwork. We will refer this back to the supplying dealer as we would also expect far better. If you do need any further information on the vehicle in light of the handover, please do let us know at [email protected] and we will happily request this for you. We are sorry that has understandably dampened the arrival of your new Volvo and we're wishing you many, many happy miles now it is safely with you. Best wishes, Sarah

It's no problem at all and that is so great to hear. Thank you for your understanding and we look forward to hearing from you again in future. Take care for now, Sarah

Good Morning, thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Kind Regards, Courtney

Thank you very much for your review. We are so pleased that we were able to get your car to you in your required timeframe. Happy driving! Best wishes, Jasmine

Thank you for sending us your feedback and for calling in yesterday to inform us of the rattling noise in your cabin - we are incredibly sorry that your car has arrived with you in less than perfect condition. Upon taking the car to your local dealer, the issue will be investigated under warranty - but we do appreciate the extra hassle involved. We will let the supplying dealership know as it should have been picked up in their pre-delivery inspections. Our sincere apologies once again and thank you for your understanding in the circumstances. Best wishes, Sarah

It is a pleasure to help and we very much understand your concerns. It is also very helpful that we know what you're dealing with as it ensures we choose the right partners going forward. Most importantly, we are sorry that you feel let down by the aftersales support received - although our power over the process is limited, our intention is to delight customers and we are genuinely sorry you feel this hasn't been the case. Our team will be in touch with the supplying dealer today to advise of your circumstances and what usually happens is they agree to reimburse any applicable additional miles if you exceed your mileage limit at the end of your term. It can be trickier with warranty issues as these aren't noted on the delivery paperwork. But as we think this should have been picked up by them during the pre-delivery checks, we will do all we can for you here. I am advised that we are accustom to a bit of a wait for a response, so want to reassure you that we're working on this for you and will let you know as soon as we hear from them. Our advice would be to proceed to arrange the repair as soon as possible, but we can understand you wanting to wait on the verdict here before doing so. We are able to book this in on your behalf, but it does entail a bit of back and forth to ensure the dates suit both you and the dealership - so our experience is that it becomes more of a hindrance and a help. We are happy to do so, so please let me know if we can assist. It is incredibly disappointing for a new car to arrive in less than perfect condition, and it isn't what you or we signed up for. So we are at your side to assist as far as we can and for as long as you need us, so please do stay in touch - either through your Customer Experience Agent, Lauren, or through [email protected]. Best wishes, Sarah

We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine

Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine

Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best regards, Jasmine

Good Morning - Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney

Hi both - thank you for taking the time to leave this lovely review, I'm so glad you had a positive experience with us at Carparison. I hope the car is treating you well! If we can do anything to help in the future, please do let us know. Many thanks, Lauren.

Thank you for leaving your feedback, it means a lot to us. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Lauren.

Thank you for taking the time to leave this review Edward, I'm so glad to hear you had a positive experience with us! Ensuring our customers have a positive experience with us is at the core of our business, so it's incredibly gratifying to hear that you have found this to be the case. We wish you all the best! Many thanks, Lauren.

Hi Brendan - thank you for leaving such a lovely review, we really do appreciate you taking the time to write it. I hope the new car is treating you well, however if you need anything further from us, please do let us know. Best wishes, Lauren.

Thank you for taking the time to share your feedback, we really do appreciate it. I'm so glad we were able to successfully get your vehicle to you! I hope the new car is treating you well, however if you need anything further from us, please do get in touch. Best wishes, Lauren.

Thank you for this lovely review, Matthew. We really appreciate it and are so glad we could help. We do always want to improve. So if there is anything we could do to have bumped this up to a full five stars, we'd really love to know. If so, please send your thoughts through to us at [email protected] and we'll review it accordingly! But we're wishing you many happy miles in your new ORA and send our thanks again for your kind words. Best wishes, Sarah

We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine

Thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. Best wishes, Jasmine