Good communication.
Lauren, Carparison
10th October 2024
Thank you for leaving this 5* review, I'm glad you felt we communicated well. Happy driving! Best wishes, Lauren.
For an old fogie like me they were always there to answer the telephone
Always there to answer questions particularly for first time users. Friendly and very tolerant of non IT guys.
Jasmine, Carparison
9th October 2024
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Happy driving! Best wishes, Jasmine
Efficent ,prompt and hassle free
No hassle from placing order to getting delivery , kept fully informed throughout and all questions promptly answered. Would not hesitate to use them again .
Jasmine was exceptional
Jasmine, Carparison
9th October 2024
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
Would Recommend
Made contact with Carparison Leasing on the 27th August to enquire about Leasing a car, which would have been my first ever lease. Spoke with Sam over the period of a week and agreed on car. Placed order on a stock VW ID7 Tourer, it arrived on the 23rd September. Made a number of calls to Carparison over a number of weeks who at every stage were very helpful and polite, a dedicated manager was appointed Jasmine who was also very helpful. So far so good, would recommend Carparison.
Jasmine, Carparison
9th October 2024
Good afternoon Stephen, thank you so much for your kind review. Myself and Sam are delighted to read your feedback and we're so pleased that you're enjoying your new vehicle. Best wishes, Jasmine
Smooth from start to delivery
Tom and Steve kept me in the loop from my initial enquiry, the order was easy to complete and the updates on delivery etc made the whole process very smooth.
Jasmine, Carparison
9th October 2024
Thank you so much for your kind review, Mark! Tom and Steve will be delighted to hear your feedback.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
I found them friendly and helpful. I felt that I was a valued customer.
Jasmine, Carparison
9th October 2024
Good afternoon Gary, th
ank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
Excellent communication
Very efficient, great communication very smooth process with plenty of support if needed.
Lauren, Carparison
10th October 2024
Good Morning - thank you so much for your kind review. I'm glad you had a good experience with us and felt our processes worked well - that should keep our systems manager happy! It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Lauren.
Fabulous to deal with.
Excellent service from Sam initially with the inquiry and quotation. The level of service carried right through to the delivery.
Brilliant !
Love the car also.
Lauren, Carparison
10th October 2024
Hi Rob - thank you for leaving this excellent review and I'm glad to see the car arrived in good condition. Myself and Sam are thrilled to hear you've had a positive experience with us! If you need anything in the future, please do let us know. Many thanks, Lauren.
Very professional and prompt service
Every time I asked a question or needed something they were.very responsive and responded immediately.
Jasmine, Carparison
9th October 2024
Good afternoon Sittampalam, thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Pleasure to deal with.
Sorted out two lease vehicles for our company, had nothing but a great experience.
Lauren, Carparison
10th October 2024
Good Morning - thank you for taking the time to leave such a lovely review. We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Lauren.
Recommended
Great choice of cars at good prices.
Communication good throughout process.
Charlotte, Carparison
19th September 2024
Thank you so much for your kind review, Wendy. And for bearing with us while the dealership got your car ready for delivery. We’re so glad to have been able to help and wish you many happy miles in your lovely new ORA 03. Best wishes, Charlotte
Were fine until delivery day, then not so good.
Try answering emails after delivery would be a start.
Before delivery fine after not so good.
In fact very poor waiting three days for answers I have now found out myself!!!
Charlotte, Carparison
19th September 2024
Thank you for your feedback and we’re sorry that you feel let down after delivery. Your Customer Experience Champion, Lauren, is aware of your frustration and has responded to you this morning. We would like to get back to you much quicker than this but the team are currently dealing with an unprecedently high number of queries, so I’d recommend calling if you need an urgent response. We hope you now have the answers you need and we’re sorry again that we couldn’t get to you more quickly. We are here if you need us, and we hope you continue to enjoy your new car. Best wishes, Charlotte
Outstanding service, epic team
The carparison team were fantastic, helped with all queries and went above and beyond when dealing with 3rd parties.
Over the course of the leasing process I dealt with numerous carparison staff and all were excellent. This is the way customer service should be done
Courtney, Carparison
10th October 2024
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
What a pleasure working with Carparison
Well, from the sale process to the constant updates to the delivery of the vehicle, I've had a memorable experience working with the team, even challenging the finance company for their wrong request around EU driving licenses.
Courtney, Carparison
10th October 2024
Hi Tiago, thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. All the best, Courtney
Very friendly and efficient service.
Charlotte, Carparison
18th September 2024
Thank you for your review and kind four stars! We do always strive for top marks, so if there is anything we could have done to improve your experience, please do send this through to us at [email protected] and we’ll review carefully. We’re all wishing you many happy miles in your e-2008 and are here if you need us. Best wishes, Charlotte
Kept me informed all throughout the process with regular emails. Polite and friendly communication
Jasmine, Carparison
9th October 2024
Good afternoon Glen, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car!
Professional, prompt and helpful - especially Lauren in the customer experience team and Sam Andrews in the sales team - they were both fantastic. I am leasing for the first time and I had a lot of questions for Sam - he dealt with them with a lot of professionalism and patience. Lauren was fantastic especially when there were difficulties with the delivery - she was prompt and helpful and advocated effectively and efficiently on my behalf.
Lauren, Carparison
16th September 2024
Good Afternoon - thank you so much for taking the time to leave such a lovely review, myself and Sam are chuffed that you've had a pleasant experience with us. I'm so glad the car is now with you safe and sound (finally!) and I really appreciate your patience with the delivery issues we faced. If you need any further assistance with anything in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.
Very professional, efficient and excellent customer service. I had to chase down the car and your communication processes with dealer could be better. That explains one off top score!
Charlotte, Carparison
18th September 2024
Thank you for taking the time to leave us a review and for your four stars! I have reviewed your timeline and can see you called in for updates on a number of occasions, so I apologise that we weren’t more on top of this for you. Thank you for bearing with us during what has proved to be an extremely busy period! We really appreciate you taking the time to leave your feedback and wish you many happy miles in your new car! Best wishes, Charlotte
Perfect Delivery.
Everything went according to plan. The delivery driver was extremely courteous and helpful explaining everything about the car.
Courtney, Carparison
10th October 2024
Hi Eve, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
Quick response to any questions. Website easy to navigate.
Courtney, Carparison
10th October 2024
We are so grateful for your 5* review, thank you! Enjoy your new car! Kind Regards, Courtney
