5* Service
Awesome Service not much else I can say just AWESOME
Jasmine, Carparison
29th October 2024
Hi Robert, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best regards, Jasmine
Fabulous communication, speed and overall tone of comms was great. Listened to my needs and delivered a great quote and ultimately vehicle.
Courtney, Carparison
28th October 2024
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best, Courtney
Good customer service and great deals
Quick email replies
Jasmine, Carparison
29th October 2024
Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Easy and rewarding.
Very Simple, with friendly team members who helped at every stage.
Jasmine, Carparison
29th October 2024
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Kind Regards, Jasmine
Swift follow up, accurate information with no hidden surprises. Would have liked a little earlier final confirmation of delivery and what to expect. This came through early evening on the night before delivery and I could easily have not read it in time.
Charlotte, Carparison
6th November 2024
Thank you for sharing your feedback and your kind comments. We’re sorry that delivery confirmation and guidance wasn’t convenient for you. We do note all feedback of this sort and act when this is sufficient in number. For your reassurance, we have trialled different send times and have optimised accordingly. We do appreciate the current format may not suit everyone and are sorry this has caused problems in your case – you have my assurance that we will continue to review this as we do all aspects of our customer journey to ensure it is as effective as possible for as many as possible. We hope you continue to love your new ID.7 and we hope to welcome you again in the future. Best wishes, Charlotte
Best experience
Every form of contact was friendly and experienced. Every question or query answered promptly
Lauren, Carparison
23rd October 2024
Thank you so much for taking the time to leave these kind words, myself and Ben are thrilled with this review! I'm so glad you've had a good experience with us at Carparison. Wishing you all the best with your new vehicle - many thanks, Lauren.
Great service from start to finish
I found every person I dealt with extremely helpful and efficient.
Jasmine, Carparison
29th October 2024
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Kind Regards, Jasmine
Excellent customer service
Friendly helpful service, competitive prices, I was kept informed at all stages of process. Car delivered on time
Courtney, Carparison
23rd October 2024
Hi Martin, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best, Courtney
Great service pre delivery but lacking afterwards.
Were pro active and kept me informed at each stage,answered my questions
Charlotte, Carparison
6th November 2024
Thank you for sharing your feedback and for your four stars. I’m so pleased you felt looked after but are sorry this felt lacking after delivery. We are reviewing the potential for a post-delivery call in response to recent requests like this one. To help inform what this may look like, I invite you to send your thoughts on what you would have found valuable to [email protected] and we will review it with interest. Thank you again for your feedback and we’re wishing you many happy miles in your new Volvo XC40. Best wishes, Charlotte
Great and professional service
Friendly, professional and on time
Jasmine, Carparison
29th October 2024
Hi Helen, Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. We hope the vehicle is treating you well! Kind Regards, Jasmine Davies
Second time with them !Excellent!
Everything I asked was answered in efficient time and they are always on hand to answer any questions.
Jasmine, Carparison
29th October 2024
Thank you for your lovely feedback. We are so pleased you're enjoying your car and we look forward to helping you in the future! Best wishes, Jasmine
Excellent company
First class service from Lauren, kept me informed all the way
Lauren, Carparison
21st October 2024
Hi Brian - thank you for leaving this lovely review, I'm thrilled you were happy with our service! I'm glad your car is now with you and I hope it's treating you well. If you need anything in the future, please do let me know and we'll be happy to help. Best wishes, Lauren.
Great price and complete professionalism to go with it
Having grown used to charges being tacked onto the end of things, it was really, really nice to find someone whose charges were declared up front, and who cost me LESS than I was expecting to pay. I found them both friendly and professional, they found a better deal on the car I wanted than anyone else (with a reputable lease company) and the whole process perfectly.
Lauren, Carparison
21st October 2024
Thank you so much for taking the time to leave such a lovely review, we wholeheartedly believe that honesty is the best policy so I'm thrilled to hear that this has been reflected in your order. I hope the car is treating you well, however if you need anything in the future, please do let me know and I'll be happy to help. All the best,
Lauren.
Excellent service
Excellent service. Made the whole process very easy. Would definitely use again
Courtney, Carparison
21st October 2024
Hi Jonathon, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
Speedy customer service and regular updates throughout ordering and arranging delivery of my car. Excellent price too.Delivery not so good. Car was delivered and the guy was in a rush. Giving me the keys with no support with the vehicle or idea of even where parts etc were. I looked around the car but was asked to sign immediately so he could get the next train!
Charlotte, Carparison
6th November 2024
Thank you for your feedback, Emma, and the kind feedback on your service with us. I am very sorry that this was let down by the delivery experience, which is not the standard we expect from our dealer partners. We appreciate you letting us know and if you require any further support as you get to know the car itself, please let us know and we’ll request this from them. I am also sorry for the delay in us getting to and responding to you here – I will personally be looking out for your response for further help should you still need it. Best wishes, Charlotte
Smooth and stress free
Smooth process throughout , everything explained and available for any questions quickly to respond
Jasmine, Carparison
29th October 2024
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
Great service from start to finish excellent communication throughout.
Lauren, Carparison
21st October 2024
Hi Richard - thank you for your kind words, we're so glad you were happy with our service and that your vehicle is now with you. If you need anything further from us, please do let us know. All the best, Lauren.
Good early communication however, could improve with more updates on what is happening, e.g. delivery time
Charlotte, Carparison
6th November 2024
Thank you for your kind feedback and four stars! While we do what we can subject to the information provided to us by the supplying dealership and your place in the queue, I am very sorry that delivery updates were lacking in your case. We are always looking to improve, so really value your insights – if you have any further details on how we could have served you better, please send this to [email protected]. We hope you continue to love your new XC40 and we hope to welcome you again. Best wishes, Charlotte
Smooth service. Polite and efficient
Very good!
Courtney, Carparison
18th October 2024
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Enjoy your new car! All the best, Courtney
Quick and personalised response to emails. Chased me when I had failed to do something to avoid delaying the order. Everything clear.
Lauren, Carparison
21st October 2024
Thank you for taking the time to leave this review, it's so nice to hear that our customers are happy with our service and the effort to let us know really does go a long way! I hope the car is treating you well, however if you do need anything at all throughout your lease, please let us know. Best wishes, Lauren.