Reviews

Good morning Eric, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney

Thank you for your feedback, I'm so glad we were able to assist with a continued positive lease experience. I hope the new car is treating you well! Best wishes, Lauren.

Good Morning, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney

Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us and we look forward to helping you in the future! Best wishes, Jasmine

Thank you for taking the time to leave this lovely review, we're so happy that we were able to help in sourcing your vehicle so quickly for you. We hope to speak to you again in the future, however if you have any questions in the meantime, please do get in touch and myself or Sam will be happy to help. Enjoy your new car! Best wishes, Lauren.

Thank you for sending through your feedback. I am incredibly sorry that you feel so discontent with the service provided as I can see how hard the team worked on your behalf. We were forced to change funder due to an original decline, which actually did involve an absorption of costs on our part to keep the monthly cost down. The excess mileage you signed for on your order form is as per your live contract, and while this figure is funder-dependent and therefore may have changed during the sales process, this was not purposefully withheld from you. We are also careful to communicate prior to delivery that your new car can only arrive with enough fuel/charge to reach a charging station – this was sent to the email address we have on file for you but we’re sorry if this came as a surprise. It is completely understandable that a vehicle fault would be concerning. I can see that we arranged for the supplying dealership to call you with guidance as well as booking in with your local dealership to diagnose the fault. As far as we are aware, they couldn’t replicate the problem. But if you do still need our assistance here we would be happy to help, so please do get back in touch on [email protected]. Once again, I am very sorry that you feel our service fell short as we want nothing but completely happy customers. But I am content that our team did their best by you in the circumstances. Best wishes, Charlotte

Thanks very much for the lovely feedback. We're delighted that we helped find you the right car for the right price and we hope you're enjoying it! Best wishes, Jasmine

Thank you for your kind words, myself and Emma are thrilled with this review and are so glad you had a positive experience with us! If you need anything in the future, please do get in touch and we'll be happy to help. Best wishes, Lauren.

Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine

Hi Martyn - thank you for your lovely feedback. We are thrilled that your leasing experience went as smoothly as could be and we really hope you're enjoying your new car! Best wishes, Lauren.

We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine

Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Kind Regards, Courtney

Hi Warren - thank you for your kind words, it's very much appreciated. I hope you're enjoying your new car! If you need anything from us in the future, please do let us know. Best wishes, Lauren.

Thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. Best wishes, Jasmine

Thank you for your recommendation, Mark. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine

Thank you so much for your lovely review, Sean. And for giving us the full five stars despite delivery being later than we’d like – it means a lot. There is normally a small delay in us receiving the delivery paperwork. But when we have this, we will understand the cause of the delay. Although unavoidable delays do happen due to road conditions, this doesn’t prevent it being inconvenient or frustrating and we’re sorry this was the case for you. We do hope you love your new car and we’re always here if you need us. Best wishes, Charlotte.

Thank you for sharing your feedback and we’re so sorry that your experience was less than perfect. I have reviewed your full timeline and can see the issues we had with car availability and then a failed PDI. So, we really appreciate you bearing with us, and I want to reassure you about how hard our team worked behind the scenes in these unlikely circumstances. Including (and rightly) significantly reducing our income in the car in a gesture to recognise the issues caused. Others may have received their car first if the car we ordered for them didn’t experience issues – cars are ordered chronologically in someone’s name but they progress from there based on the status of the car. We are unable to get the order to the point of delivery and then order the car due to funder requirements, but this does mean some receive their car earlier than those who ordered before them. We are very sorry that your experience wasn’t the seamless one we aim for, but we hope your ongoing journey is a far better one. And we’re here if you need us. Best wishes, Charlotte

Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine

Thank you very much for your review. We are so pleased that we were able to get your car to you in your required timeframe. Happy driving! Best regards, Jasmine

Hi Martin - thank you for leaving this lovely review, we're thrilled that you were impressed with our service. We work hard to focus on the customers experience, so it's gratifying to hear this work pays off! If you need anything in the future, please do get in touch and we'll be happy to help. All the best, Lauren.