Excellent customer service and, in particular, good communication.
Please see the headline below. Yes I would recommend them and buy from them again.
Jasmine, Carparison
14th August 2024
Hi Richard, thank you so much for leaving us this review. We're so pleased that you were happy with our service and communication! Wishing you many happy miles in your new car! Best regards, Jasmine
Overall good service, but long lead times lead to no contact.
Sales service was great, the intial booking for delivery was good, after that I did feel a little bit detached from Carparison With the exception of 2 generic emails about delivery there was zero contact
The delivery of the car was great.
Charlotte, Carparison
6th August 2024
Thank you very much for sending in your feedback, and for your four stars. I am also sorry that you felt detached from us in the lead up to delivery. I can see we received everything we needed to offer delivery to you on the 5th July, with this taking place on the 2nd August. Once delivery is booked in, we don’t tend to be in touch outside of our general delivery guidance unless something changes. While we’re glad everything therefore ran smoothly, we’re sorry you felt we should have been in touch more than we were. The dealership delivering the car should have been in touch ahead of time, usually an hour or so before the car’s arrival, please let us know if this didn’t happen so we can follow it up with them. We hope you continue to love your new Qashqai and we’re here if you need us. Best wishes, Charlotte.
Excellent price on Nissan Ariya Lead
Good communication
Excellent price on Nissan Ariya (much much cheaper than anyone else), but you need to be leasing in the right month!
Courtney, Carparison
6th August 2024
Good Afternoon - thanks very much for the lovely feedback. We're delighted that we helped find you the right car and we hope you're enjoying it! If we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Great experience
Brilliant from first order to delivery
Jasmine, Carparison
17th October 2024
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Kind Regards, Jasmine
First class service
Excellent service very pleasant staff
Jasmine, Carparison
1st August 2024
Thank you so much for your kind review, Linda! We are thrilled that you were happy with our service, and we hope you are enjoying your new vehicle! All the best, Jasmine
Very helpful
There was a delay in securing a car from the dealership but I was kept informed. Every time I phoned they were very very helpful.
Courtney, Carparison
1st August 2024
Hi Brian, thank you for your feedback, we're so happy you had a positive experience with us! Please do not hesitate to get in touch if you require anything further. Best regards, Courtney
From start to finish the service I was offered was excellent. My vehicle was source really quickly and everyone was sport on with sorting the finance through to the delivery.
Courtney, Carparison
1st August 2024
Good Afternoon - thank you for taking the time to leave us such a lovely review! We are delighted to hear that you had a very positive experience with us. If you need any assistance in the future, please do get in touch and myself and Tom will be happy to help. Happy Driving! Best wishes, Courtney
quick and easy process, and the support was excellent
Carparison provided clear information, always kept us updated, and was on hand for any queries, made the process stress free.
Lauren, Carparison
2nd August 2024
Hi Ansley - thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Lauren.
Efficient service
Mostly extremely good , but disappointed that a 50k car did not come with car mats !
Charlotte, Carparison
30th July 2024
Thank you for your feedback, Kelvin. We’re so glad that you’re pleased with how you were looked after and are sorry that you were disappointed with the lack of car mats with this batch of cars. The lease cost we achieve is based on the value of the package offered by the supplier, in this case without mats. But we will note your frustration and investigate ways to include mats as a cost option where they aren’t included as standard from the supplying dealership. Thank you for raising this and we hope you continue to enjoy your new car! Best wishes, Charlotte
Get what you want
Would recommend and use again, got the car I wanted in the time line agreed.
Answers from the call centre were answered swiftly.
Charlotte, Carparison
30th July 2024
Thank you for your kind feedback, Michael. We’re so glad we were able to help you find your new car! Please let us know if there is anything we could have done to achieve the full five stars – you can reach us at [email protected] and we’ll take your thoughts on board carefully. Best wishes, Charlotte
Helpful every step of the journey
The Carparison team could not have been more helpful and efficient from start to finish. Regardless of who I dealt with they always got back to me quickly
Courtney, Carparison
1st August 2024
Good Afternoon - thank you so much for leaving us this review, your kind words are very appreciated. We hope you're enjoying the car! if you need us for anything in the future, please do get in touch. Best wishes, Courtney
Prompt and helpful in answering questions
Courtney, Carparison
1st August 2024
Good Afternoon - thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Great service and excellent prices
Ordered 3 cars. Very polite and helpful service. Everything went smoothly.
Jasmine, Carparison
29th July 2024
Good morning Steve, thank you so much for your kind review - I'm really pleased that everything went well and you're happy with the 3 vehicles! Best regards, Jasmine
A good experience!
Everyrhing ! Competent, courteous and explained things very well
with a very pleasant telephone manner.
Courtney, Carparison
1st August 2024
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best Wishes, Courtney
Excellent service, friendly staff who replied quickly to emails.
Courtney, Carparison
1st August 2024
Hi Chloe, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Happy Driving! Best Wishes, Courtney
Review
Pushed it through quickly as we needed car sooner than average wait time. Helped to find a deal that was right for us. We called them a lot but they remained patient
Jasmine, Carparison
29th July 2024
Good morning, thank you so much for your review. We are pleased that we were able to get the vehicle to you in your required timeframe. We hope that the car is treating you well! Best regards, Jasmine
Very easy to deal with and kept me updated with the delivery time. Overall, I am very pleased with the whole experience. I would highly recommend.
Sean
Jasmine, Carparison
29th July 2024
Good morning Sean, thank you very much for your kind review. It was a pleasure to assist you and we are very happy to hear that the whole experience went well! If we can help with anything in the future, please feel free to get in touch and we'll be happy to assist. Best regards, Jasmine
Took longer than anticipated but this was because of dealership problems
A complicated transaction (not their fault) but pleased with their professionalism
Charlotte, Carparison
30th July 2024
Thank you for leaving your review, Richard. And for your five stars! We are sorry your order wasn’t as seamless as we’d hoped but are so pleased to have been able to support you. Despite the complications, you were always a pleasure to deal with. We’re here if you need us and we’re all wishing you many happy miles in your new car. Best wishes, Charlotte.
New Leasing Website - Very Good service
Communications were good from the outset. Process is clearly laid out. Online forms and approvals easy to navigate.
Contactable by both Email and when required by phone.
Courtney, Carparison
1st August 2024
Hi David, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney
Excellent communication throughout the process
Courtney, Carparison
1st August 2024
Hi Marian, thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. Best Wishes, Courtney