Brilliant service
Perfect and seamless. I've already recommeded you to friends and family.
Jasmine, Carparison
9th October 2024
Thank you for your recommendation, Mark. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
Excellent Communicated
Great communication from start to finish. The only disappointment was on delivery day when our car, scheduled to be delivered at 6:30pm(Already late into the day) was pushed back to 9:30pm. Not the fault of Carparison but definitely took the shine off receiving our new car
Charlotte, Carparison
27th September 2024
Thank you so much for your lovely review, Sean. And for giving us the full five stars despite delivery being later than we’d like – it means a lot. There is normally a small delay in us receiving the delivery paperwork. But when we have this, we will understand the cause of the delay. Although unavoidable delays do happen due to road conditions, this doesn’t prevent it being inconvenient or frustrating and we’re sorry this was the case for you. We do hope you love your new car and we’re always here if you need us. Best wishes, Charlotte.
Quite a few issues
I ordered the first car and waited for a delivery date only to find out that others who Had ordered their cars After me had received their vehicles and I still didn’t have a delivery date so we cancelled that order and we ordered another car pretends it had to be delivered quickly again left waiting with no delivery date until I challenged Car would arrive only To be told the car was not available. On the third attempt, everything went well
Charlotte, Carparison
27th September 2024
Thank you for sharing your feedback and we’re so sorry that your experience was less than perfect. I have reviewed your full timeline and can see the issues we had with car availability and then a failed PDI. So, we really appreciate you bearing with us, and I want to reassure you about how hard our team worked behind the scenes in these unlikely circumstances. Including (and rightly) significantly reducing our income in the car in a gesture to recognise the issues caused. Others may have received their car first if the car we ordered for them didn’t experience issues – cars are ordered chronologically in someone’s name but they progress from there based on the status of the car. We are unable to get the order to the point of delivery and then order the car due to funder requirements, but this does mean some receive their car earlier than those who ordered before them. We are very sorry that your experience wasn’t the seamless one we aim for, but we hope your ongoing journey is a far better one. And we’re here if you need us. Best wishes, Charlotte
Search ,select and deliver!
Sourced the vehicle I was looking for at the right price, attentive to requirements and a prompt delivery.
Jasmine, Carparison
9th October 2024
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine
The car was delivered slightly earlier than they quoted. My brother had to wait 2 months with his lease supplier
Jasmine, Carparison
9th October 2024
Thank you very much for your review. We are so pleased that we were able to get your car to you in your required timeframe. Happy driving! Best regards, Jasmine
Great Team
great web site great staff team who guided me through from initial enquiry todelivery
Lauren, Carparison
10th October 2024
Hi Martin - thank you for leaving this lovely review, we're thrilled that you were impressed with our service. We work hard to focus on the customers experience, so it's gratifying to hear this work pays off! If you need anything in the future, please do get in touch and we'll be happy to help. All the best, Lauren.
Good communication.
Lauren, Carparison
10th October 2024
Thank you for leaving this 5* review, I'm glad you felt we communicated well. Happy driving! Best wishes, Lauren.
For an old fogie like me they were always there to answer the telephone
Always there to answer questions particularly for first time users. Friendly and very tolerant of non IT guys.
Jasmine, Carparison
9th October 2024
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. Happy driving! Best wishes, Jasmine
Efficent ,prompt and hassle free
No hassle from placing order to getting delivery , kept fully informed throughout and all questions promptly answered. Would not hesitate to use them again .
Jasmine was exceptional
Jasmine, Carparison
9th October 2024
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine
Would Recommend
Made contact with Carparison Leasing on the 27th August to enquire about Leasing a car, which would have been my first ever lease. Spoke with Sam over the period of a week and agreed on car. Placed order on a stock VW ID7 Tourer, it arrived on the 23rd September. Made a number of calls to Carparison over a number of weeks who at every stage were very helpful and polite, a dedicated manager was appointed Jasmine who was also very helpful. So far so good, would recommend Carparison.
Jasmine, Carparison
9th October 2024
Good afternoon Stephen, thank you so much for your kind review. Myself and Sam are delighted to read your feedback and we're so pleased that you're enjoying your new vehicle. Best wishes, Jasmine
Smooth from start to delivery
Tom and Steve kept me in the loop from my initial enquiry, the order was easy to complete and the updates on delivery etc made the whole process very smooth.
Jasmine, Carparison
9th October 2024
Thank you so much for your kind review, Mark! Tom and Steve will be delighted to hear your feedback.
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
I found them friendly and helpful. I felt that I was a valued customer.
Jasmine, Carparison
9th October 2024
Good afternoon Gary, th
ank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
Excellent communication
Very efficient, great communication very smooth process with plenty of support if needed.
Lauren, Carparison
10th October 2024
Good Morning - thank you so much for your kind review. I'm glad you had a good experience with us and felt our processes worked well - that should keep our systems manager happy! It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Lauren.
Fabulous to deal with.
Excellent service from Sam initially with the inquiry and quotation. The level of service carried right through to the delivery.
Brilliant !
Love the car also.
Lauren, Carparison
10th October 2024
Hi Rob - thank you for leaving this excellent review and I'm glad to see the car arrived in good condition. Myself and Sam are thrilled to hear you've had a positive experience with us! If you need anything in the future, please do let us know. Many thanks, Lauren.
Very professional and prompt service
Every time I asked a question or needed something they were.very responsive and responded immediately.
Jasmine, Carparison
9th October 2024
Good afternoon Sittampalam, thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine
Pleasure to deal with.
Sorted out two lease vehicles for our company, had nothing but a great experience.
Lauren, Carparison
10th October 2024
Good Morning - thank you for taking the time to leave such a lovely review. We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Lauren.
Recommended
Great choice of cars at good prices.
Communication good throughout process.
Charlotte, Carparison
19th September 2024
Thank you so much for your kind review, Wendy. And for bearing with us while the dealership got your car ready for delivery. We’re so glad to have been able to help and wish you many happy miles in your lovely new ORA 03. Best wishes, Charlotte
Were fine until delivery day, then not so good.
Try answering emails after delivery would be a start.
Before delivery fine after not so good.
In fact very poor waiting three days for answers I have now found out myself!!!
Charlotte, Carparison
19th September 2024
Thank you for your feedback and we’re sorry that you feel let down after delivery. Your Customer Experience Champion, Lauren, is aware of your frustration and has responded to you this morning. We would like to get back to you much quicker than this but the team are currently dealing with an unprecedently high number of queries, so I’d recommend calling if you need an urgent response. We hope you now have the answers you need and we’re sorry again that we couldn’t get to you more quickly. We are here if you need us, and we hope you continue to enjoy your new car. Best wishes, Charlotte
Outstanding service, epic team
The carparison team were fantastic, helped with all queries and went above and beyond when dealing with 3rd parties.
Over the course of the leasing process I dealt with numerous carparison staff and all were excellent. This is the way customer service should be done
Courtney, Carparison
10th October 2024
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
What a pleasure working with Carparison
Well, from the sale process to the constant updates to the delivery of the vehicle, I've had a memorable experience working with the team, even challenging the finance company for their wrong request around EU driving licenses.
Courtney, Carparison
10th October 2024
Hi Tiago, thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. All the best, Courtney
