Reviews

Thank you for your very kind feedback and lovely four stars! We really appreciate you taking the time to share your experience. Having reviewed your file, I can see that you had to be reissued finance documents because of a quote reference error our side. It’s absolutely justified us being marked down for that and I’m keen to convey our apologies again, but I am also pleased to see that our team rectified it within just a few working hours. We do also understand having your car arrive in less than shiny condition taints the handover experience. As you note, this is weather/distance dependent, but again we appreciate its less than perfect. We hope you continue to love your new Volvo EX30 and we’re always here if you need us. Best wishes, Charlotte

Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Jasmine

Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine

Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine

Thank you so much for your feedback, Ceri. I’m so glad the team looked after you in the circumstances and we really value your kind words in light of the issues experienced. We are incredibly sorry once again for the delivery disruption and the inconvenience caused. We are still awaiting an explanation from the supplying dealership as to what happened. We fully appreciate (and share) your frustration here and will provide answers as soon as we have them. I can see how hard the team worked to ensure your delivery took place on the 3rd January after the disappointment of the 31st December, so I’ll make sure your comments reach them. We’re now wishing you many happy miles in your new Audi A3. Best wishes, Charlotte.

Thank you so much for leaving this lovely review, I'm thrilled you had a good experience with us! Please do get in touch if you need anything from us in the future. Happy driving! Best wishes, Lauren.

Thank you so much for leaving this great review! We do pride ourselves in being clear and up front about any costs are associated, so I'm pleased that this came across well for your order. Wishing you the best for the future - if you need anything from us throughout your lease, please do get in touch. Kind regards, Lauren.

Thank you for leaving this 5* review, I'm glad you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.

Thank you for your feedback and kind words, but we’re sorry your experience was less than perfect. I can see you were supported by a number of agents during your order considering annual leave over the festive period. Which, although unavoidable and only a last resort, can understandably be frustrating. You were very detailed and generous in your interactions - we thank you for that and your thread will be reviewed by our comms team to inform future improvements. We should have responded to your concerns around the phishing email – there are no identified vulnerabilities our side or any other reports of the same, we referred it to the dealer so they could investigate too. But we absolutely should have communicated better here, and I am sorry about that. If you haven’t already, we’d recommend changing your email password. We are wishing you many happy miles in your Kia Niro and we thank you again for choosing Carparison. Best wishes, Charlotte

Thank you for your feedback and we’re so sorry that your experience was less than perfect. We do know how hard it is to align collection and delivery days, and how stressful that can be. I have carefully reviewed your timeline and calls to understand where we could have done better. The initial call with our team in early November confirmed that delivery would be a minimum of four weeks and we stated then that it had to be delivered in December due to the deal terms. I can’t see any evidence that this advice changed by either phone or email so please do send this on to us at [email protected]. It does appear that you arranged collection dates before a delivery date was offered or confirmed by us. When delivery was offered on the 12th December for the 18th onwards, we delayed this as far as we could considering your supplied collection date – with it taking place on the 31st. We do fully appreciate how hard a cost-efficient collection is to organise while the delivery date isn’t confirmed, particularly over the busy festive period, but I am content we were transparent and correct with our communication during the process. As an area for improvement, we will commit to expanding our FAQs to include advice on managing the collection of an old vehicle from another provider. We are also working with the dealer on your ongoing discontent with your delivery experience. Your account is far below the standard we expect, so we are treating it as a matter of urgency and will keep you informed on the dealership’s response. Our apologies again that you haven’t felt fully looked after and we’ll remain in touch. Best wishes, Charlotte

Good Morning, thank you so much for leaving this kind review. We're thrilled to hear you're pleased with our service, and I'm glad your vehicle is now with you. If you have any questions in the future, please do get in touch. Many thanks, Lauren.

Thank you so much for leaving us this kind review, it was a pleasure to assist you and we're so pleased that you're happy with our service. We wish you all the best with your new vehicle! Kind Regards, Jasmine Davies

Thanks very much for the lovely feedback. We're delighted that we helped find you the right car and we hope you're enjoying it! Best wishes, Jasmine

Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. Once again, we're sorry for the delay but so glad it all came through in the end. We hope you enjoy the car! All the best, Courtney

Good Morning Imran - thank you for leaving this lovely review. I'm thrilled you had a good experience with us. I hope the car is treating you well! All the best, Lauren.

Thank you for your lovely review, we really do appreciate it. I'm glad you had a good experience with us! Have a lovely New Years - best wishes, Lauren.

Hi Mark, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney

Hi Stephen, thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! If we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney

Hi Andrew, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Courtney

Hi Syd, thank you so much for taking the time to leave this great review - I'm so glad you had a good experience, I know I definitely did as you always gave me a good laugh on our calls! I'm pleased the car is now with you and hope you have a great time driving it. If you need anything further from us at all, please do let me know. Otherwise, have a lovely Christmas and New Year! Best wishes, Lauren.