Reviews

Thank you so much for leaving this great review, I'm so pleased you had a good experience with us. Ensuring the customer has a good experience is at the heart of what we do, so it's wonderful to hear that this has been reflected. I'm glad the car is now with you, and I hope it's treating you well. If you need anything from us in the future, please do get in touch. All the best, Lauren.

Thank you so much for leaving this lovely review, especially after I bothered you so many times about the finance documents! I'm glad the car is with you now and I hope it's treating you well. If you need anything in the future, please do get in touch. All the best, Lauren.

Thank you so much for your kind feedback and four stars! I’ve shared this with the team, who are absolutely delighted. We also thank you for bearing with us while we secured concrete availability from the dealership. We hope you continue to love your new car and we value your business. Best wishes, Charlotte

Hi Daniel - thank you for leaving this lovely review, though I'm sorry about the issues with the dealer; however, I appreciate you recognising that this was out of our control. I'm glad the car is now with you, and I hope it is treating you well. Best wishes, Lauren.

Hi Mark, I'm thrilled you had a good experience with us and that our response times were suitable for you. I hope the car is treating you well! Best wishes, Lauren.

Good Morning Steven - thank you for leaving this excellent review! I'm so glad we left a good impression and we're excited to hear back from you to arrange your next lease. If you need anything before then, please do get in touch. Best wishes, Lauren.

Thank you for leaving such a lovely review, I'm thrilled you were impressed with our customer service! If you need anything in the future, please do let us know. All the best, Lauren.

Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! Best wishes, Jasmine

Thank you for your very kind feedback and lovely four stars! We really appreciate you taking the time to share your experience. Having reviewed your file, I can see that you had to be reissued finance documents because of a quote reference error our side. It’s absolutely justified us being marked down for that and I’m keen to convey our apologies again, but I am also pleased to see that our team rectified it within just a few working hours. We do also understand having your car arrive in less than shiny condition taints the handover experience. As you note, this is weather/distance dependent, but again we appreciate its less than perfect. We hope you continue to love your new Volvo EX30 and we’re always here if you need us. Best wishes, Charlotte

Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! Best wishes, Jasmine

Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine

Thank you for taking the time to share your feedback, we really do appreciate it. Enjoy your new car! Best wishes, Jasmine

Thank you so much for your feedback, Ceri. I’m so glad the team looked after you in the circumstances and we really value your kind words in light of the issues experienced. We are incredibly sorry once again for the delivery disruption and the inconvenience caused. We are still awaiting an explanation from the supplying dealership as to what happened. We fully appreciate (and share) your frustration here and will provide answers as soon as we have them. I can see how hard the team worked to ensure your delivery took place on the 3rd January after the disappointment of the 31st December, so I’ll make sure your comments reach them. We’re now wishing you many happy miles in your new Audi A3. Best wishes, Charlotte.

Thank you so much for leaving this lovely review, I'm thrilled you had a good experience with us! Please do get in touch if you need anything from us in the future. Happy driving! Best wishes, Lauren.

Thank you so much for leaving this great review! We do pride ourselves in being clear and up front about any costs are associated, so I'm pleased that this came across well for your order. Wishing you the best for the future - if you need anything from us throughout your lease, please do get in touch. Kind regards, Lauren.

Thank you for leaving this 5* review, I'm glad you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.

Thank you for your feedback and kind words, but we’re sorry your experience was less than perfect. I can see you were supported by a number of agents during your order considering annual leave over the festive period. Which, although unavoidable and only a last resort, can understandably be frustrating. You were very detailed and generous in your interactions - we thank you for that and your thread will be reviewed by our comms team to inform future improvements. We should have responded to your concerns around the phishing email – there are no identified vulnerabilities our side or any other reports of the same, we referred it to the dealer so they could investigate too. But we absolutely should have communicated better here, and I am sorry about that. If you haven’t already, we’d recommend changing your email password. We are wishing you many happy miles in your Kia Niro and we thank you again for choosing Carparison. Best wishes, Charlotte

Thank you for your feedback and we’re so sorry that your experience was less than perfect. We do know how hard it is to align collection and delivery days, and how stressful that can be. I have carefully reviewed your timeline and calls to understand where we could have done better. The initial call with our team in early November confirmed that delivery would be a minimum of four weeks and we stated then that it had to be delivered in December due to the deal terms. I can’t see any evidence that this advice changed by either phone or email so please do send this on to us at [email protected]. It does appear that you arranged collection dates before a delivery date was offered or confirmed by us. When delivery was offered on the 12th December for the 18th onwards, we delayed this as far as we could considering your supplied collection date – with it taking place on the 31st. We do fully appreciate how hard a cost-efficient collection is to organise while the delivery date isn’t confirmed, particularly over the busy festive period, but I am content we were transparent and correct with our communication during the process. As an area for improvement, we will commit to expanding our FAQs to include advice on managing the collection of an old vehicle from another provider. We are also working with the dealer on your ongoing discontent with your delivery experience. Your account is far below the standard we expect, so we are treating it as a matter of urgency and will keep you informed on the dealership’s response. Our apologies again that you haven’t felt fully looked after and we’ll remain in touch. Best wishes, Charlotte

Good Morning, thank you so much for leaving this kind review. We're thrilled to hear you're pleased with our service, and I'm glad your vehicle is now with you. If you have any questions in the future, please do get in touch. Many thanks, Lauren.

Thank you so much for leaving us this kind review, it was a pleasure to assist you and we're so pleased that you're happy with our service. We wish you all the best with your new vehicle! Kind Regards, Jasmine Davies