First rate service from start to finish.
Lauren, Carparison
3rd December 2024
Good Morning - thank you for leaving this kind review, I'm so pleased you were impressed with our service. If you need anything further from us throughout your lease, please do get in touch. Best wishes, Lauren.
Slow
My car got delivered on Friday, lovely service but sometimes in places can be very slow with replying back to emails, sometimes I would wait 4/5 days for a response, and it would be genuine questions that I would need answering.
When filling out forms or sending back documents with personal information the process would be very slow i.e. filling out a form that has just been sent sending it back within 10 minutes and waiting four days for a response I thought was not the best service.
The night before my car was being delivered I had an email about 7 pm in the evening telling me all about what would happen on the day of the delivery which I thought was very slow and should’ve been sent out early morning mid afternoon especially if there was some last-minute forms that had to be completed before the company shut, I definitely didn’t think that was the best customer experience I’ve had, especially with the price I’ve just paid for the car, definitely need quicker responses or faster updates on things.
Overall I had a lovely experience but not the best in some aspects which can be improved
Charlotte, Carparison
4th December 2024
Thank you so much for sending us your feedback, your lovely comments and for your four stars. However, I am sorry it felt like responses were delayed. I have carefully reviewed your timeline, and I can see we successfully delivered your car on the 29th November having received your initial enquiry on the 8th and your confirmed order on the 14th. I am content our team did their best for you, with those timeframes being well within our standard turnaround times. I can also see we sent you an email on the 21st November containing the delivery preparation information, with the email the night before only being a reminder of this. We’re sorry if you didn’t receive the original email and therefore if anything came as a surprise. We will review our communication frequency with your feedback in mind. Thanks again for your considered response and we’re all wishing you many happy miles in your new Volvo! Best wishes, Charlotte
Chris and his team have been great right from the start, would use them again!
Jasmine, Carparison
2nd December 2024
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. Best wishes, Jasmine
Easy helpful
Easy helpful
Courtney, Carparison
3rd December 2024
We are so grateful for your 5* review, thank you! Enjoy your new car! All the best, Courtney
Very efficient
Very efficient; friendly and knowledgeable staff
Jasmine, Carparison
2nd December 2024
Thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine
Highly recommend.
Very friendly, helpful and attentive staff. Always got back to me promptly with any questions I had.
Would highly recommend.
Courtney, Carparison
2nd December 2024
Thank you for your lovely feedback. We're glad you enjoyed the service and felt we communicated well. We hope that the car is treating you well! All the best, Courtney
Fast, professional and friendly!
Lauren, Carparison
2nd December 2024
Thank you for leaving this lovely review, it's very much appreciated. I hope the car is treating you well! All the best, Lauren.
Everyone was very helpful and answered any questions promptly.
Courtney, Carparison
28th November 2024
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Great reaction by the team always giving accurate and clear information
Lauren, Carparison
28th November 2024
Good Morning - thank you for taking the time to leave this review! It's great to hear you had a good experience with us. If you need anything further from us, please do let me know. Best wishes, Lauren.
Excellent. Tom & Jasmine - Thanks.
Excellent company, we have a few cars with them. Sourced latest the price and car I wanted. Tom and Jasmine were very helpful and informative.
They even helped me get the car early when I needed it a few days earlier than anticipated. Thank you.
Jasmine, Carparison
29th November 2024
Hi David, thank you very much for your kind review! It was a pleasure to assist you and we are very happy that you're happy, and hope to work with you again in the future. Best wishes, Jasmine
Great initial service but dipped off after completion of lease
initially great service and quick response times to enquiries regarding a lease car. Once the in ital paperwork was signed there seemed to be a lot of repetition of application forms, comms around delivery were confusing as the car was coming from a dealer ? no hand over of the vehicle or how to use it , which for a first time EV user was a little dissapointing
Charlotte, Carparison
27th November 2024
Thank you for sending through your feedback. We’re glad we were able to look after you, but we apologise that the delivery let us down. As you note, delivery for this batch of cars is slightly different to usual and they are both arranged and completed by the dealership themselves, where we usually book a date in with you on their behalf. We’re sorry this was problematic and to hear that there wasn’t a suitable handover. We will raise this with them as it’s not what we expect, and it is very important that you are comfortable with your new car. If you need any further support here, please get in touch at [email protected] and we’ll request that the dealership get in touch to provide guidance. I’m sorry again that your experience wasn’t perfect, and we wish you many happy miles in your new MG4. Best wishes, Charlotte
Great price and service
They were helpful, easy to contact and offered the best price. They always responded to emails and calls in good time and called back when they said they would.
Courtney, Carparison
26th November 2024
Hi Jonathan, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Courtney
great service many thanks
Lauren, Carparison
26th November 2024
Hi Adam, thank you for leaving this great review. I hope the car is treating you well! Best wishes, Lauren.
From order to delivery with no problems
A smooth journey from order to delivery. Very efficient
Courtney, Carparison
26th November 2024
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Courtney
Service was good had lots of communication from you keeping me updated,defo recommend and will use again in the future
Jasmine, Carparison
29th November 2024
HI Gary, thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
Very helpful, good communication.
Very helpful. Good communication
Lauren, Carparison
25th November 2024
Good Morning, thank you for leaving this review - we're glad you had a good experience with us. Happy driving! Best wishes, Lauren.
Very good to deal with
Very good service, they lead through all the procedures and keep you informed throughout
Jasmine, Carparison
29th November 2024
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Very impressed
Very good communication and understanding of what I required. No pressure selling and a very smooth trouble free deal
Lauren, Carparison
25th November 2024
Hi Billy, thank you for taking the time to leave this great review! We're so glad you have had a good experience with us and hope the car is treating you well! If you need anything further, please do let us know. Best wishes, Lauren.
Great Service
Personal and genuine service. Work hard to meet your needs where others would have given up. Great communication.
Lauren, Carparison
25th November 2024
Good Morning - thank you for leaving this great review, what a lovely thing to come into on a Monday morning! We're so glad you enjoyed the service and we're thrilled that we were able to get your car to you. If you need anything further in the future, please do let me know. All the best, Lauren.
Excellent service and communication.
Communication was spot-on from start to finish. Any potential questions we might have had were all addressed in the regular email updates.
Jasmine, Carparison
29th November 2024
Hi Andrew, thank you so much for this glowing review. We are really glad you are pleased with our service, and wish you all the best! Best wishes, Jasmine
