Excellent. Would totally recommend, and already have
The service was amazing, Chris, whom I dealt with, wasn’t pushy and tried to find the best deal, which he did. Also Lee was brilliant with the selling of my car as well. Excellent experience on a whole
Sonia Marshall, Carparison
22nd July 2021
Good morning Tracey!. Thank you for leaving this wonderful review! Chris and Lee will be so happy to read that they made a positive impact and a great leasing experience for you. It was a pleasure to help with your car leasing and we all hope you enjoy it. Look forward to welcoming you back in the future. Best wishes, Sonia
Top class
Great service!
It could not have been easier to lease a great car.
All my questions were answered thoroughly and promptly.
Delivery was very quick and everything ran smoothly.
Phil and Louise were fantastic help throughout.
Thanks again.
Sonia Marshall, Carparison
21st July 2021
Good afternoon and thank you for leaving us this amazing review. So happy our team looked after you well right through the process. The team will love to hear this! Hope you enjoy your new lease car.
Best wishes, Sonia
Awesome customer service
Excellent customer service especially from Chloe Allen. Chloe has been extremely helpful and very efficient in everything from sorting out the finance documents to arranging delivery of my Mercedes. Very highly recommended. Many thanks. 😁
Sonia Marshall, Carparison
20th July 2021
Good afternoon! Thank you for your fantastic feedback and the 5 stars! Chloe will be delighted to read these lovely words. So pleased we could assist you in finding you a new lease - wishing you many happy travels. Best wishes, Sonia
A very easy transaction.
Excellent from start to finish. Got everything right first time, communications were straightforward and seamless. Couldn’t ask for anything more. Josh and Louise were great.
Sonia Marshall, Carparison
20th July 2021
Good afternoon, thank you so much for your amazing feedback! We are delighted with your review and we are so glad that we were able to assist you with your new car. Happy travels! Best wishes, Sonia
Responsive and transparent
Very responsive and transparent about all the small print. Manners go a long way these days and I can’t fault them. Really pleased with the service to date.
Sonia Marshall, Carparison
20th July 2021
Good afternoon Annalysa! Thank you for passing on such lovely comments - it means a lot to our team. We hope you enjoy your new car! Best wishes, Sonia.
Helpful and prompt responses
Carparison were prompt with their responses and very helpful with their guidance. The whole process was very simple and clear. Thank you
Sonia Marshall, Carparison
20th July 2021
Good afternoon Mark! Thank you for this amazing 5 star review. The whole team are happy to hear the kind words said about them. Wishing you many safe and happy travels in your new car. Best wishes, Sonia
Best car leasing company out there!
Super fast and efficient service by the team. Quality of customer care was sky high and the product I received was unbelievable. Great organisation and one I will be recommending to everyone!
Sonia Marshall, Carparison
20th July 2021
Good afternoon Matthew! Thank you for leaving us this amazing review. So happy our team looked after you well right through the process. The team will love to hear this! Hope you enjoy your new lease car. Best wishes, Sonia
Excellent
Excellent service throughout . Easy to deal with. Friendly, helpful and knowledgeable staff
Sonia Marshall, Carparison
20th July 2021
Good morning! Thank you so much for leaving us a five-star review! It is very much appreciated. We hope you enjoy the new vehicle. Best wishes, Sonia
Great to deal with
They had a very professional approach from the start all staff were very informative in every aspect with clear and helpful answers to any of my questions it was a pleasure to speak with them
Sonia Marshall, Carparison
16th July 2021
Good morning! Thank you for leaving this great review! So glad we were able you assist you in finding a great lease deal! We look forward to welcoming you back, until then please do enjoy many happy and safe travels in your new car.Best wishes, Sonia
Poor once the fees are paid.
The car was delivered 4 days later than agreed, when the vehicle arrived i was not called prior to arrival as promised therefore I was not at the delivery address so keys where handed to a colleague with no check or prior agreement. The vehicle was covered in dead insects, the interior hand not been sanitized, there was spray droplets on the steering wheel either a sneeze or can of pop. The paper footwell delivery sheets had been left on the back seats and there were crumbs on the arm rest/ door card.
Sonia Marshall, Carparison
15th July 2021
Good morning Gavin, thank you for your feedback. I have taken time to review your case and can see that a genuine mistake was found with regards to the delivery date. I can see that once this was spotted, the team contacted you straight away to ensure that you were aware of our mistake and that you did not require assistance in being kept mobile for the interim period before your car was delivered. With regards to the delivery, handover and cleanliness of your vehicle, I understand that you have been in communication with the Corporate Sales Manager at Jemca Fleet to resolve these issues. All feedback that we receive is most valuable to our business, and any feedback received relating to the delivery and handover process is assessed. We undertake regular reviews of third-party suppliers that we use to ensure that they are undertaking the handovers and delivery process as we would like our customers to receive them. On this occasion, this most definitely fell short of our aspirations. I can therefore only apologise once again that this was the service that you received. Best wishes, Sonia - Customer Experience Manager
Great Lease experience
They were good in keeping you informed of the next steps in the process but I do think the amount of paperwork to be completed was quite excessive and many similar forms had to be completed. Overall the experience was really good and the staff team I dealt with were very helpful and knowledgable.
Sonia Marshall, Carparison
13th July 2021
Good afternoon, thank you for leaving us this review and for the feedback. We'll make sure to pass your comments on the paperwork side of things on to our Admin department, as they will really appreciate the feedback. Hope you enjoy the new car.
Best wishes, Sonia
Brilliant
What a brilliant company.
I initially applied for a lease with another company - after weeks of delay I abandoned that firm and came across Carparison. My application was approved within a couple of days and the car delivered within a week.
The team were brilliant and responsive.
I honestly cannot recommend them highly enough.
Sonia Marshall, Carparison
13th July 2021
Good afternoon Matthew! Thank you so much for this amazing review! We are delighted we could be the ones to help you find a great lease deal in such a short space of time. For you to say that we are "Brilliant" has really made our day! We hope you enjoy the new car and look forward to welcoming you back in the not-too-distant future. Best wishes, Sonia
Swiftly done. No hiccups. Well communicated and done without hastle. Car arrived as arranged. Very pleased.
Sonia Marshall, Carparison
13th July 2021
Good afternoon, thank you very much for leaving us a 5-star review, we really appreciate it! Delighted we could assist you in finding a great lease deal!Best wishes, Sonia.
The ease and simplicity of the whole process
The whole process from start to finish was simple and easy to follow with knowledgeable staff who were polite and very patient
Sonia Marshall, Carparison
9th July 2021
Good morning, thank you for this lovely review. We were delighted to find you a vehicle and hope you enjoy and have many safe travels. Best wishes, Sonia
Great Service highly recommended.
Excellent service from start to finish information flow via email and phone was first class. Excellent Service from Chris Greening and Louise.
Sonia Marshall, Carparison
7th July 2021
Good morning and thank you for leaving this wonderful review! Chris and Louise will be so happy to read this. It was a pleasure to help with your car leasing and we all hope you enjoy it. Look forward to welcoming you back in the future. Best wishes, Sonia
Very good
From start to finsh , you done very well
Sonia Marshall, Carparison
7th July 2021
Thank you so much for your kind feedback and 5 stars! Sending you many happy wishes from the whole team. Best wishes, Sonia
Great all round performance from the team.
Great communication and service. All question answered promptly. Delivery on the date request, would recommend them to anybody also the price for the car was cheaper than anyone else.
Sonia Marshall, Carparison
7th July 2021
Good morning Karl, thank you for leaving us this lovely 5-star review! We are ecstatic with your kind words and so happy that you would recommend us to anyone, we really do appreciate that. Hope you continue to enjoy your brand new lease, safe travels!Best wishes, Sonia
Great service, poor handover delivery process
Everything was handled extremely week except for that handover on delivery of car. I was not invited or indeed given any opportunity to check car over before a form was shoved Infront of me to sign and the delivery driver was gone.
The car arrived quite dirty and also needed hoovering.
I have since cleaned and hoovered car and all appears well except for swirl marks in the paintwork from a washing plant or similar.
Sonia Marshall, Carparison
13th July 2021
Good afternoon, further to our separate communications, once again please do accept our apologies that your handover was not as we would have hoped. As discussed, all feedback we receive regarding the handover process is being collated as this is information is vital to our business and the overall Customer Experience journey. Best wishes, Sonia
A very simple experience, nice people.
Sonia Marshall, Carparison
7th July 2021
Good morning and thank you for leaving this 5-star review. We hope that you enjoy your new lease vehicle.Best wishes, Sonia
Very easy process
Flawless!!
Sonia Marshall, Carparison
30th June 2021
Good afternoon! Thank you ever so much for your lovely review! We are so happy that the process was easy for you and we were able to find you a great car, we hope you enjoy it! Be
st wishes, Sonia
