Reviews

Excellent from start to finish, price unreal and delivery was first 4-6 weeks, car got delivered in two weeks!

Poor service when things went wrong.

Problems with delivering a service can happen and it’s how you resolve the issue with the customer that’s important. Unfortunately the service from Carparison has been awful and its still not been resolved. When the date for delivery was delayed with no new date given at 4pm on the Friday before it was due on the Monday I asked for help in getting a hire car to ensure I could do the school run and planned hospital visits. No help was provided so I had to arrange it myself. I then got a new date for delivery but got a call 10 minutes after agreed time saying it wasn’t coming. Again I asked for help. None was offered. I had to spend approx. £750 on hire cars and have constantly had to chase repayment, no proactivity and generally emails were ignored by the team. I was a returning customer and the price was actually more expensive, I returned because I thought I could trust the team. Looks like I was wrong. I’ve been promised a full refund but I should not have been out of pocket when it wasn’t my issue. They shouldn’t have taken responsibility and got things sorted. I’m sure lots of things were happening behind the scenes but from my point of view, I had to chase at every stage, I had to sort the issue of getting a car myself and then chase to get my refund, I asked for compensation due to the stress caused but this wasn’t addressed. I have escalated my issue to the Head of Sales and was promised a call the same day. I guess they were too busy.

Happy with my new car

Great communication throughout the order to arrival process

Great communication

Great communication, and a product at an amazing price.

The people were great to deal with. Really helpful and knowledgable!

First time leasing a car and each member of staff I spoke to was extremely knowledgeable and helpful. They were able to answer all my questions and the process of getting the car was pretty seamless. However, it was the conduct of the staff that really impressed,

Excellent value, wonderful service and great communication

The prices were very competitive, the process of selecting and setting up the agreement was simple and the communication both by phone and email was great. Their systems are efficient and clear.

Great process

Really easy process. Great staff, very attentive. Really pleased

Excellent

Excellent service from initial phone call to car delivery. All questions promptly answered from Tom & Laura. Highly recommend

Above and Beyond

I have to say that I wish all business's were as efficient and easy to deal with as Carparison. I dealt with Chris who was just amazing. I changed things constantly and he didnt complain once in fact the exact opposite always making sure I was getting the best deal. I can't thank you enough for making this such an easy transaction in the midst of my very busy day to day job. Highly Recommend the whole team.

Excellent communication from initial contact, through to post-delivery. When I had a query, it was resolved quickly.

Excellent service with all the dealings and correspondence we have had with the team

Great service and kept in the loop!

After being let down by a previous lease company last minute and being without a potential new car, carparison we’re exceptional in dealing with my needs and turnaround times. Simon was fantastic and ensured that I was kept in the loop throughout the process of securing the new lease with them. The service was friendly, to the point and my exact requirements were noted and taken into consideration. Simon understood my frustration and thus made sure I was informed every step of the way and was able to get me my perfect car within the timeframes I needed one, thank you Carparison. I will certainly be recommending yourselves to others!!

Nice and simple process, kept me upto date with delivery, even thou it was a long time due to build delays. Can Highly recomend

I'm delighted with the car Thanks service at Caparison was exemplary Jasmine was particularly helpful

Outstanding Customer Service and Experience

the team were exceptionally patient and helpful with our new vehicle needs, the process was not straight forward and requirements changed several times but this did not stop Tom & Chris providing outstanding customer service. We now have a cracking Truck at a competitive price and an extremely happy driver!

Highly recommended

Excellent friendly and efficient communication. Really easy process from start to finish. Excellent value and a really great lease price.

Listened to my enquiry then found several options to let me decide on the best deal for me.

Excellent communication from start to finish

Absolutely excellent service from start to finish, quick, communicative and a great deal

A breath of fresh air

Superb service from start to finish. Having lost faith in the car leasing industry after being messed around by numerous other brokers, I spoke to Simon Hendley at Carparison on a saturday morning. He was quick to reply, accurate in any correspondence and we got the deal sorted really quickly, it was totally painless. The car arrived promptly after completing the order paperwork and Jasmine in the customer experience team was also great with her communication and help. Would highly recommend Carparison and particularly Simon to anyone who wants an honest & reliable broker to get the job done & not over promise.

Easy and good value for money

Excellent. Very easy and clear with the process and costs. Were about 5% cheaper than the next cheapest for the exact same car. Sam Andrew’s dealt with my enquiry and was great. Would highly recommend.