Great service, leasing made easy!
Great comms at every step of the way. Clear instructions that made the leasing process easy.
Thanks for your service
Good Service
Pretty good, but did have to chase
Great Price, efficient service, responses are quick and polite. Lauren was always helpful. Only let down by some communications that were missing which meaned I had to chase. Issues with VWFS probably hasn't made the process an easy one for them as they caused delays.
Steve Bridges, Carparison
18th June 2025
Thank you for your 4* feedback.We do apologise that during VWFS's external problems causing us delays we missed our usual touchpoints offering updates, We are also sorry that you felt you had to chase. We firmly believe our journeys should be easy and because of matters out of our control there were a few bumps along the way. Now you have your new car we know once you're used to it you will be blown away, in our opinion a fantastic choice .
Car lease experience
They were professional, helpful and extremely polite, answering all our queries.
Lauren, Carparison
18th June 2025
Thank you for leaving this lovely review, I'm so pleased you had a good experience with us. I hope the car is treating you well! All the best, Lauren.
excellent service and price
very efficient
Lauren, Carparison
17th June 2025
Thank you for leaving this lovely 5* review - I'm very glad to hear you had a good experience with us. I hope the car is treating you well! Best wishes, Lauren.
Ist lease car
Pick your car
Fill in forms car is delivered
Easy peasy
Driver explained basics in car
Overall experience was very favourable
Lauren, Carparison
17th June 2025
Thank you so much for leaving this great review David, it's wonderful to hear the whole process from beginning to end was smooth! I hope the car is treating you well - if you need anything from us in the future, please do get in touch. All the best, Lauren.
Nice Easy Transaction!
Made the process Painless!
Jasmine, Carparison
16th June 2025
Hi Graeme, thank you so much for your 5* review - we are delighted that we could assist you with finding your new lease vehicle and we hope that you continue to enjoy it! Best wishes, Jasmine
Excellent service
Excellent service, kept me fully informed throughout the process
Jasmine, Carparison
16th June 2025
Thank you so much for your 5* review, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Great Service
Great service and I was kept updated well about the delivery of my car - in spite of issues with VW Financial Services which meant delivery was delayed.
Lauren, Carparison
13th June 2025
Thank you for this great review Jon, I'm sorry you suffered the brunt of the VWFS delays but I'm glad the vehicle is now with you. I hope it's treating you well! If you need anything in the future, please do get in touch. All the best, Lauren.
informative and efficient always helpful
Jasmine, Carparison
13th June 2025
Hi Gina, thank you so much for the 5* review, we are delighted that we could help you with your new ID7 and we hope you're enjoying it so far :) Best wishes, Jasmine Davies
Leading made easy
Good deal, in the main good communication, quick delivery of car
Steve Bridges, Carparison
12th June 2025
Thank you for your 4* feedback, we gladly receive all comments that help us continue our journey to grow. I can see on this occasion we managed to get your car to you in under 20 working days, and you secured a great deal! We wish you many happy miles in your new vehicle :-)
Great Service!
the whole process was so easy! even when i became ill and was un able to sign paperwork it was easily adapted so someone else could on my behalf! I couldn't be more grateful for the service I'd received. Now driving around in my new car!
Lauren, Carparison
13th June 2025
Thank you so much for leaving this lovely review, I really do appreciate it. I'm so glad you're feeling better and can now enjoy your new car! If you need anything from us in the future, please do get in touch. Best wishes, Lauren.
Polestar 3
The service for buying the car was fine but soon as it’s been delivered I can’t get hold of anyone. I have a car with no login id which I need for the app to get into the car and nobody is replying to any emails or giving me a call back.
Steve Bridges, Carparison
10th June 2025
We are sorry to see a 1* feedback, the app and login ID are supplied from your dealer. I have reached out to them internally and asked them to make contact with you. If you still don't hear from them please do get in touch with the team 01395 200333 and we will try to help. We are glad to see that your journey with us was as expected.
Very good service with all staff eager to carry out their part efficiently
Very good , it would be better to have an app though instead of constantly having to check through your inbox for important emails during the sign up process
Jasmine, Carparison
10th June 2025
Hi Paul, thank you so much for the glowing 5* review, we are delighted that you were happy with our service, and we hope that you're loving your new Jaecoo 7! We have lots of plans for development and hope to have a customer portal or app in place by the time you're ready for your next lease :) Best wishes, Jasmine
Good customer service
Service was great and each person I spoke to was incredibly helpful on the phone and also by email (particularly Lauren). The process was very slow and I think a little more transparency on the wait times would have been very useful at the start of the process and there were a few times when I had to chase for updates (Cian) as I was unsure why the process was dragging. On the whole, though, good service.
Steve Bridges, Carparison
9th June 2025
Thank you for your 4* feedback, we welcome all comments to enable us to continue growing. I have looked into your journey and can see the initial call was made 15/4, order form signed 1st May and your new car delivered 3rd June, total journey duration allowing weekends was 49 days. We appreciate this was just outside your 4/6 week window advised on the first call. I can also see that your supplying dealer did take longer than expected with pre-delivery checks. We should have reached out to you more by phone or email and made contact. We will learn from your journey. Enjoy your new car!
First lease car
From my first enquiry to the lease car arriving on my driveway was so easy.
The staff kept me informed through the whole process and were friendly but really efficient
Thank you
Jasmine, Carparison
9th June 2025
Hi Robert, thank you so much for your 5* review, we are delighted that you are happy with our service and we hope you continue to enjoy your new vehicle! Best wishes Jasmine
Fantastic service
The service was excellent. The team at Carparison kept me informed every step of the way and the process was very smooth.
Courtney, Carparison
9th June 2025
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Volkeswagen
Problems outwith their control but could have provided more feedback on what the problem was which delayed delivery by so many weeks
Steve Bridges, Carparison
9th June 2025
Thank you for your 3 * feedback Andrew. We are sorry your journey wasn't as smooth as we would of hoped. Whilst we will always try to provide timely & transparent updates where delays happen; on this occasion this was completely out of our control having to be reactive to VWFS updates as they were sent, unfortunately these updates were slow to release and once released were very fluid in their content. we appreciate this isn't ideal when your waiting on a new vehicle and have feed that back to VW. We hope you enjoy your new ID7 now you have it, we think and are sure you will agree it's an amazing car.
Disappointing experience
We had previously leased with Carparison, and i have to say i was disappointed with the service provided this time. It all started well, but unfortunately the employee we were dealing with left the company, and after that the correspondence seemed to go downhill
Dedicated customer experience champion
My dedicated customer experience champion (Jasmine) was assigned to me by yourselves. The introduction when placing an order says to contact them if you have any questions etc.
I understand the issue with VWFS was beyond your control, but being without a vehicle and not knowing what was going on was stressful. Sadly on trying to contact my dedicated customer experience champion I was never able to speak to her when I phoned and never phoned me back if I requested to speak to her.
This simply is a failure of your customer service that you promote so highly. Either don’t offer a single point of contact or ensure they are!!
This was my first experience of leasing and really very disappointed with the whole experience.
Steve Bridges, Carparison
11th June 2025
Thank you for your 2* feedback Rory. I understand that the Customer Experience Manager has been in contact with you regarding your journey, apologised and explained circumstances surrounding your journey. Carparison customer service is of heavy focus within our business and we always strive to achieve the highest results at all times. We appreciate on your journey there were mitigating factors explained post journey. We will work harder, learn and continue to grow, with our customers at the forefront of all we do. We do hope you enjoy your new ID7
