Will use carparison again
From start to finish everything went very smooth. From starting the order the car was delivered 3 weeks later. The staff were very helpful
Aimee Green, Carparison
23rd February 2021
Good afternoon Trevor. Thank you so much form taking your time to write this great review! We are so glad we could help you and that the transaction went smoothly. Hope to help you again in the future.
Best wishes, Aimee.
Very responsive and pleasant team. Arranging the lease was very easy
Great service. Pleasant team
Aimee Green, Carparison
15th February 2021
Good afternoon Sylvain. Thank you for your review and taking the time to write it. We’re glad you had a good experience, and hope to see you again soon!
Best wishes, Aimee.
Fantastic. Great. Very happy
The fact that everything was made easy. The people were very polite and they made me feel comfortable when dealing with them
Aimee Green, Carparison
15th February 2021
Good morning Philip. Thank you for taking your time to write this lovely review! We love to make our customers feel welcome and glad we could help you on your lease deal . Hope you enjoy.
Best wishes, Aimee.
100% Recommended
Really impressive service. Extremely polite and helpful throughout. Very competitive pricing. Would 100% recommend.
Aimee Green, Carparison
12th February 2021
Good afternoon Thomas, thank you for sharing your kind words with us and taking time to write us a lovely review. Our priority is customer service and we are ecstatic that we met that mark. Hope you enjoy!
Best wishes, Aimee.
Excellent service and nothing is too much trouble.
A very efficient service, nothing is too much trouble and your always greeted with a smile!
I will certainly be recommending the Firm to friends and colleagues.
Excellent service and nothing is too much trouble.
Aimee Green, Carparison
4th February 2021
Good afternoon Steve. Thank you so much for this lovely review! We really appreciate you taking the time out to write this! We love to work with our customers and offer the best possible service to provide a positive experience. Thank you so much for recommending us as well! we all hope you enjoy the new car.
Best wishes, Aimee.
Great service - would highly recommend
Really friendly and speedy service, couldn’t recommend highly enough. Went from initial enquiry to taking delivery of my vehicle in less than a week.
Aimee Green, Carparison
3rd February 2021
Good morning jack! thank you for leaving your thoughts and leaving this great review. So happy we could help you quickly and efficiently and hope you enjoy the new car!
Best wishes, Aimee.
Friendly staff
Great communicate with friendly Carparison staff in emails because it is very good access for the deaf people like me. I am happy with the new car.
Aimee Green, Carparison
3rd February 2021
Good morning, thank you for leaving this positive review! so happy we were able to make it an easy process for you and assist you in finding a car you are happy with. Hope you enjoy it.
Best wishes, Aimee.
Amazing service
Really efficient and effective service. Yasmin dealt with me initially and found me the car i needed. First time leasing a car and I was nervous in paying the fee and being messed around. No issue. Finance sorted within half an hour of emailing my details and car sorted in stock and delivered within 5 days. Both Katie’s I dealt with in the admin department was quick and efficient and provided confidence in dealing with my enquiry. Car was delivered and handover was detailed. Thank you for a smooth, efficient and professional service thanks
Aimee Green, Carparison
29th January 2021
Good afternoon, thank you so much for taking your time to write this amazing review! The team will be ecstatic to read this and will be so happy that we could assist you in finding a great lease. Hope you enjoy it!
Best wishes, Aimee.
Great pre-sales/delivery...poor execution!
Really good pre-sales and pre-delivery communication, which was then let down by the delivery of a faulty car, which will now result in two round trips to local Volvo dealer for warranty claim. Supplying dealer Kastner Exeter Volvo very poor customer service/response. I'd also not been informed the delivery would be a driven delivery, so the car had already travelled the length of the country complete with Gregg's coffee cups by the time it arrived. Both of these tarnished the new car experience.
Sarah, Carparison
19th January 2021
Hi Justin, we are so sorry to hear of your experience. We can fully appreciate that your new car experience has been tarnished and this is certainly not the outcome we want for any of our customers. We have been in discussion with the supplying dealer regarding the issues you have raised previously, and will do so again regarding the state of the vehicle on arrival. We will update you when we have a response. Thank you for praising our internal service, but rest assured we take responsibility for all areas of your leasing experience and will work with the dealership to understand what has gone wrong. If you have any more information you would like to add please contact your admin representative or send it to [email protected] and we will come back to you as soon as we can. Best wishes, Sarah
Excellent, friendly service throughout and great price!
Excellent service from start to finish and everyone friendly and efficient. This was my first PCH and they could not have been more helpful in guiding me through the process. The price was very competitive yet the car was delivered last week with mats and even a tank of fuel! Would definitely use Carparison again
Aimee Green, Carparison
19th January 2021
Good afternoon, thank you so much for this mazing feedback! we are so glad we could assist you in your first PCH and help you find a great lease deal. Hope you enjoy the new car and look forward to dealing again in the future.
Best wishes, Aimee.
Great customer service kept up to date every step of the way with help and advice. Everything went smoothly and all on time
Aimee Green, Carparison
19th January 2021
Good afternoon, thank you for leaving this lovely feedback! we love to help our customers through every step and deliver excellent customer service. We really hope you enjoy the new vehicle.
Best wishes, Aimee.
The car was driven to delivery point, not on a lorry, hence mileage on the vehicle and secondly the delivery driver and the new vehicle stunk of alcohol. Additionally, the driver did not partake in Covid restrictions with face mask etc. Whether this is the responsibility of Carparison or the dealership, isn't my concern - it was just poor service.
Sarah, Carparison
8th January 2021
We are so sorry and are extremely disappointed to hear of your delivery experience, thank you for taking the time to raise this with us. All deliveries are driven to our customers, unless otherwise arranged, and the delivery mileage does not count towards your annual mileage limit. Nevertheless, we must apologise that this wasn't anticipated.
Your experience with the delivery driver was unacceptable and we will be raising this with the dealership as a matter of urgency. We are stringent on our COVID-19 regulations for the safety of all involved so are both concerned and shocked by your account. Please send any further detail to us at [email protected] so we can investigate fully and update you on any response we receive from the supplying dealership. May we send our sincere apologies again and our reassurance that we will work with the dealership involved to ensure this doesn't happen again.
Sarah, Carparison
11th January 2021
We have had an update from the dealership regarding the points you have raised to us and we would therefore like to provide this update:
Firstly, they have communicated their sincere apologies for the way you were made to feel during your handover. They have confirmed that the delivery driver in question was exempt from wearing a mask for medical reasons but nevertheless recognise that this would be disconcerting. They will therefore reconsider how they make medical exemptions apparent to recipients going forward. The alcohol smell they have attributed to the products used to clean and sanitise the vehicle upon arrival.
Once again, we sincerely regret the experience you have had with the delivery of your lease car and we thank you for bringing it to our attention. We are always available by email at [email protected] if you require any further clarity or explanation.
Best wishes, Sarah
Andy has been excellent sourcing us a new car and a temporary car until the new car is due to arrive. highly recommend
Aimee Green, Carparison
21st December 2020
Good afternoon Mark, thank you for leaving us a positive review. Andy will be thrilled to read this, we hope you enjoy the new car when it arrives!
Best wishes, Aimee.
Excellent service
A potentially complex process made simple, the team were very professional and responsive to questions. Very pleased with the car.
Aimee Green, Carparison
18th December 2020
Good afternoon Colin, thank you for this lovely review its very much appreciated. We are so happy we could make the process as easy as we could for you and so thrilled you are happy with the new car! enjoy it and have a lovely Christmas!
Best wishes, Aimee.
Excellent service from initial enquiry to delivery and handover of the car
Excellent service from initial enquiry to delivery and handover of the car
Aimee Green, Carparison
15th December 2020
Good afternoon Janice! thank you so much for leaving your thoughts. Thrilled we could deliver you excellent customer care, hope you enjoy the new car.
Best wishes, Aimee.
Great service. Big thank you to Matt
Great service. Big thank you to Matt. Got a great deal for my Seat.
Only issue was delivery time but with the whole covid situation was expected
Aimee Green, Carparison
15th December 2020
Good afternoon, thank you for leaving your review. Glad we could assist you in finding a great lease deal. Hope you enjoy the new SEAT!
Best wishes, Aimee.
Amazing service
Having been let down badly by Swindon Audi after a 5 month wait,I contacted the team at Carparison and they organised my new car and had it delivered in less than a week, the Service from Phil and Louise was excellent from initial contact all the way through to a speedy delivery, well done and thanks again
Aimee Green, Carparison
15th December 2020
Good afternoon, thank you for taking the time to leave this lovely review. We sorry to hear you have been waiting so long for a car, but ecstatic we could help you out and find you one as quickly as we could! enjoy and safe travels.
Best wishes, Aimee.
5 star customer service from Josh, Kate & Katie. Great company.
This was the first time I had ever leased a car. So I had done some research and was a bit apprehensive on which company to choose. Right from the start I felt reassured by Josh. He was very quick to respond to my emails answered and questions I had and made the whole process smooth for me. I was then passed over to Katie then Kate who again helped me finalise the final steps in order to get my car sorted. Everything was soo easy and went so smooth. I was worried that their may be a hiccup along the way. They told me when the car could be delivered and I choose the first available date and it came on time. The car is amazing I’m so happy with it and it was immaculate when I received it. Amazing service and I will definitely be back to purchase my next car 😊. Thank you again Josh, Kate & Katie.
Aimee Green, Carparison
10th December 2020
Good afternon Kirsty, thank you so much for this smashing review! We are so happy our team could help you lease your first car, and that you were looked after how you should be. We look forward to helping you again in the future but for now enjoy your new car lease and drive safe.
Best wishes, Aimee.
saisfied customer
Pleasant staff..No hiccups...transaction went through on time..
Aimee Green, Carparison
9th December 2020
Good morning, thank you for taking time to write this lovey review. So happy we could assist you in finding a prefect lease deal! We all hope you enjoy your new car.
Best wishes, Aimee.
Great service, responsive& helpful. Thank you
Have used a number of car brokers and this was definitely one of the best ones. Quick to respond, helpful to any queries, interested in what my requirements were. In addition, not aggressive or overly salesy. Nothing seemed difficult when i asked questions and provided everything i needed. Very pleased and would recommend to others.
Aimee Green, Carparison
9th December 2020
Good morning David, thank you so much for this wonderful review. We were so happy to assist you in finding a new vehicle for you! we are thrilled you were pleased with our service and hope you enjoy your new lease.
Best wishes, Aimee.