Great experience with Carparison leasing
Clear communication, quick response time, courtesy of staff and low leasing prices.
Sarah, Carparison
24th July 2023
Thank you for sharing your kind feedback and for rating us five stars! We're so pleased to have been able to help and wish you many happy miles in your new car! Best wishes, Sarah
Efficient and friendly service, highly recommended.
Sarah, Carparison
21st July 2023
Thank you for your kind feedback - we're delighted to have been able to help! Wishing you a lovely weekend and many happy miles in your new car! Best wishes, Sarah
Pleased with service given
Kept me informed on progress of my order. Delivered on time. From my experience so far I would definitely order from them again.
Sarah, Carparison
21st July 2023
Thank you so much for your five star review, Kevin! We're so pleased to have been able to help and are wishing you many happy miles of motoring. Best wishes, Sarah
100% Recommendation
Really efficient. From the first discussions to the delivery of my car took 2 weeks and i would have been quicker as I wasn't available to receive the car. everyone I have dealt with has been very professional, polite and extremely efficient, I would 100% recommend them.
Sarah, Carparison
20th July 2023
Thank you so much for sharing such wonderful feedback with us - we're delighted to have been able to help you get your car so quickly! From all of us here, we're wishing you many happy miles of motoring! Best wishes, Sarah
Great communication, everything went smoothly from quotation to delivery of vehicle
Sarah, Carparison
19th July 2023
Thank you so much for sending through your feedback! We're so glad to have been able to help and all wish you many happy miles of motoring! Best wishes, Sarah
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Sarah, Carparison
19th July 2023
Thank you for your five stars - we really appreciate it! From all of us, we wish you many happy miles in your new car! Best wishes, Sarah
Staff were helpful when the process stuttered
Generally the experience was “okay”, but there were stumbles along the way. Staff were helpful when required, but the process needs some work to ensure it runs smoothly.
Sarah, Carparison
17th July 2023
Thank you so much for taking the time to leave your review. Looking into your case, I can see there were some issues with getting emails to you and subsequently logins to our funder portal and the details they needed - we're really sorry this was the case. I can also see every attempt was made to help, but can understand why this was frustrating for you and we will look into it further. Thank you for bringing this to our attention and sorry again that your experience was less than perfect! Best wishes, Sarah
Top Class
Very efficient, answered every question, rapid response, would highly recommend
Sarah, Carparison
17th July 2023
Thank you for your kind feedback and five stars - it means a lot! We're so glad to have been able to help and we wish you many happy miles in your new car! Best wishes, Sarah
A company I would definitely lease through again
Super efficient service. All queries were responded to quickly, and the price was great. All paperwork was sorted with minimal fuss, as was the delivery of the car.
Sarah, Carparison
17th July 2023
Thank you for taking the time to share your kind feedback. We're so pleased to have hit the mark with both service and price, as that's the aim! We all hope you continue to enjoy your new car and we're here to help if you ever need it! Best wishes, Sarah
Excellent Customer Service
Excellent customer experience, great communication, simple and quick, great deal and clear instructions throughout the process.
Sarah, Carparison
17th July 2023
Thank you so much for your kind feedback and five stars! The team are chuffed to have been able to help and we all wish you many happy miles in your new car! Best wishes, Sarah
Can’t recommend enough
Excellent customer service, reliable and efficient!
Sarah, Carparison
14th July 2023
Thank you so much for your kind feedback! We're all really grateful here and are so glad we could help! Wishing you a great weekend and many happy miles in your new car! Best wishes, Sarah
An all round good service from Carparison
Excellent Service from application to delivery of the car.
Sarah, Carparison
14th July 2023
Thank you so much for leaving us your 5 star feedback! We're very happy to have been able to help and we hope you continue to enjoy your new car. Best wishes, Sarah
5-star
Carparison is great. Lauren in particular had exceptional customer service skills and went above and beyond.
Sarah, Carparison
14th July 2023
Thank you for your kind feedback. It's great when our team get a personal mention, and we'll pass your kind words onto Lauren. From all of us here, wishing you many happy miles in your new car! Best wishes, Sarah
service good until delivery
Up until delivery all very good. The guy who delivered the car didn’t explain how to use it he car and there was only 17%. Charge.
Sarah, Carparison
14th July 2023
Thank you for taking the time to leave your feedback and we're sorry that your delivery experience wasn't perfect! Your Leasing Consultant, Tom, will be in touch today to check in, understand what happened and to help where possible. Thankfully this doesn't happen often, but we track all negative sentiment internally and will feed this back to our delivery partner to inform changes where possible. We appreciate you bringing it to our attention. Best wishes, Sarah
Sarah, Carparison
14th July 2023
Thank you for taking the time to leave your feedback and we're sorry that your delivery experience wasn't perfect! Your Leasing Consultant, Tom, will be in touch today to check in, understand what happened and to help where possible. Thankfully this doesn't happen often, but we track all negative sentiment internally and will feed this back to our delivery partner to inform changes where possible. We appreciate you bringing it to our attention. Best wishes, Sarah
Excellent from start to delivery
From my first telephone enquiry right through to delivery the experience has been totally professional, impressive, personal and efficient. I would highly recommend anyone to use Carparison. I have used the bigger lease companies for many years but will go back to Carparison without hesitation.
Thanks for the excellent service
Sarah, Carparison
14th July 2023
Thank you so much for your lovely feedback, Martin! This has bouyed us all in the office this Friday morning and we're so pleased we could help! We can't wait to have you back in future, but in the meantime wish you many happy miles in your new car! Best wishes, Sarah
5 stars all around
A seamless experience with attentive help and assistance along the way
Just taken delivery of my Tesla, arranged by the team at Carparison. The initial sales rep, Cian was friendly and helpful, giving all the details about the vehicle and the general leasing process. Lauren took over from Cian once the initial quote was agreed, and she was the real star of the show. She led me through the entire process, start to finish, answering the very many questions I had along the way.
Competitive prices, helpful service and fast delivery.
Massive thank you to Lauren and Cian!
Sarah, Carparison
11th July 2023
Thank you so much for this fantastic review, Warrick! Cian, Lauren and the whole team are chuffed, and we're so glad to have been able to help! We'll continue the good work and all wish you many happy miles of motoring! Best wishes, Sarah
Another easy experience.
I must say second car now from Carparison and have dealt with Chris twice now great guy made things so much easier nothing is a problem. Don’t know how many times I changed colours and he just laughed each time. Thanks very much Chris for getting my new car to me. Also thank you to Jasmine who also assisted.
Sarah, Carparison
11th July 2023
We're so glad to have had you back and that your second experience was as good as the first! We hope you ended up with a car colour you love, and are very happy to provide a service with a smile (or laugh!)! From the whole team here, we wish you many happy miles in your new car! Best wishes, Sarah
Friendly, approachable & easy!
From start to finish the whole process was smooth & easy. Sam & Tyler were particularly helpful with my new vehicle. Car was delivered with minimal delivery mileage & 50% charged.
Sarah, Carparison
11th July 2023
Thank you for your kind review - Sam, Tyler and the whole team are delighted to have helped! We hope you continue to enjoy your new car! Best wishes, Sarah
Prompt Service
Friendly and prompt and getting back with options and pricing info.
Sarah, Carparison
11th July 2023
Thank you for your lovely feedback and 5 stars! We really appreciate it and, from all of us here, wish you many happy miles in your new car! Best wishes, Sarah
Mixed experiences
I have scored Carparison an honest and generous 3 stars. This is because:
- The staff are very friendly and attentive when speaking over the phone.
- The initial order processing of the vehicle was really quick and efficient - I suppose any sales oriented individual/organisation would be to secure sales.
After my credit checks were satisfied, sadly, from this point things started to get shoddy, as it was me who fulfilled all the steps in order to obtain the vehicle. I was as if I was brokering the deal myself.
- unnecessary delays were caused in Carparison issuing the release forms to the supplying dealer.
- I arranged the collection date for the vehicle myself.
- I even contacted the funder myself in order for me to be added on to the Tesla App as a driver. This was after waiting 4 days and making numerous phone calls to the admin team.
Overall, promised actions agreed were not completed in a timely manner and admin processes seemed broken.
Hope valuable lessons will be learnt.
Sarah, Carparison
11th July 2023
Good morning and thank you for leaving your feedback and providing such detail to us. We appreciate your recognition of the positives even when your experience wasn't perfect. So to provide you with the same level of detail back, I have looked into your timeline this morning and hope now to confirm where we can make actionable changes as a result.
- The delay you mentioned was due to a vehicle transfer in order to faciliate some individual delivery requests made by yourself. In this case, diverging from standard delivery process did mean delivery took longer than anticipated as an alternative site was better equipped to ensure the best service for you. However, we want and feel we should be able to make special arrangements without it causing a wait and we will work to ensure this is improved with our dealers accordingly. We are grateful that you have raised this, thank you.
- It is standard process for us that the supplying dealer contacts the customer to arrange delivery. This is the first time this has been queried, but we log any negative sentiment and will review the process again if this feeling is shared proportionately. And are once again sorry you felt this wasn't acceptable.
- Finally, we are deeply sorry about the delay in your access to the Tesla app. We are beholden to the manufacturer in this instance through the process they have given us, and I can see contact logs that both requested this and then chased it on your behalf. We are glad that you were successful in dealing with the funder on a resolution, but want to assure you that this wasn't through a lack of trying on our end. Regardless, we recognise this delay is unacceptable and completely understand why this would tarnish your experience. We will use your case as an example for change here.
Thank you again, Abrar, for your honest comments - we will learn and improve where we can. From all of us here, we wish you many happy miles in your new car. Best wishes, Sarah
